https://community.arlo.com/t5/Arlo-Pro-4/RMA-Number/m-p/1898793#M7621 <P>I just purchased a Pro 4 camera in August and it is already dead. &nbsp;Won't charge. &nbsp;I would like to get an RMA number to return it but the service model for this company is horrible. &nbsp;How do I get an RMA number or just talk to someone?</P> Thu, 26 Jan 2023 17:31:34 GMT klcmschlesinger 2023-01-26T17:31:34Z https://community.arlo.com/t5/Arlo-Pro-4/RMA-Number/m-p/1898793#M7621 <P>I just purchased a Pro 4 camera in August and it is already dead. &nbsp;Won't charge. &nbsp;I would like to get an RMA number to return it but the service model for this company is horrible. &nbsp;How do I get an RMA number or just talk to someone?</P> Thu, 26 Jan 2023 17:31:34 GMT https://community.arlo.com/t5/Arlo-Pro-4/RMA-Number/m-p/1898793#M7621 klcmschlesinger 2023-01-26T17:31:34Z https://community.arlo.com/t5/Arlo-Pro-4/RMA-Number/m-p/1898954#M7631 <P>While the below is for a different camera series you might want to try it:</P> <P>&nbsp;</P> <P><A href="https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do" target="_blank">https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do</A></P> <P>&nbsp;</P> <P>Also, it's always a good idea to proactively charge so you don't run into the problem.</P> <P>&nbsp;</P> <P>Since you have a Pro 4, use Settings, Support and choose your camera to access support.</P> Fri, 27 Jan 2023 14:59:54 GMT https://community.arlo.com/t5/Arlo-Pro-4/RMA-Number/m-p/1898954#M7631 jguerdat 2023-01-27T14:59:54Z