topic Re: Terrible terrible customer service in Arlo Pro 4

issue with the motion sensor

1359 — Mon, 23 Jan 2023 17:48:43 GMT

I got 3 Arlo cameras as a gift and one of them has an issue with the motion sensor (it doesn’t sense motion). Seems like a straight forward “sorry for the inconvenience, send it back and we will replace it”. Nope. A month of back and forward where single responses to questions takes 4-5 days late and the resolution is: “tough”. I can go to the person who bought me the gift and tell them I need the receipt to return it, then drive to another state where he bought it and try and return it. Save yourself the pain and go with another company. They don’t stand behind their product at all.

Re: Terrible terrible customer service

DannyBearAgain — Mon, 23 Jan 2023 06:22:43 GMT

Just be thankful you didn’t waste your money on them like the EOL-ers give them back and say not to buy arlo again unless they are your worst enemy.

Re: Terrible terrible customer service

StephenB — Mon, 23 Jan 2023 12:28:36 GMT

@1359 wrote:

I got 3 Arlo cameras as a gift and one of them has an issue with the motion sensor (it doesn’t sense motion).

Have you confirmed this using the motion detection test?