topic Re: water getting into a Pro4 camera in Arlo Pro 4

water getting into a Pro4 camera

RS356 — Mon, 16 Jan 2023 20:02:49 GMT

A simple warranty problem caused by water getting into a Pro4 camera and ruining the charging contacts should not take an act of congress to get taken care of and make me wait and wait for a phone call since the chat agents can't do anything and I have no number to call

Re: water getting into a Pro4 camera

JamesC — Mon, 16 Jan 2023 23:40:43 GMT

RS356,

Your open support ticket is currently being escalated. For status updates, please refer to your support ticket within the Arlo Secure app under Settings > Support.

JamesC

Re: water getting into a Pro4 camera

RS356 — Tue, 17 Jan 2023 00:02:00 GMT

Nothing there James except a ticket from 4 years ago

Re: water getting into a Pro4 camera

RS356 — Tue, 17 Jan 2023 00:05:34 GMT

Was promised a call again from 2nd tier support again today but it never happened as usual. It may be escalated but they got lost on the way to the escalator