topic Re: No Recording or Notifications When Away From Home in Arlo Pro 4

No Recording or Notifications When Away From Home

drewnel16 — Fri, 06 Jan 2023 20:46:48 GMT

When away from home, I receive no notifications, motion detection, or recordings while I am gone. Several times I have been away for 2+ days and have gotten 0 notifications and 0 recorded motion whereas while home I will get dozens and dozens every day. I am not sure why it does this or how to fix it, but I would like to be able to fix this as that's the point of having a security camera. There is no issue with wifi connection, battery, the Arlo app, etc.

Re: No Recording or Notifications When Away From Home

StephenB — Fri, 06 Jan 2023 20:53:32 GMT

Have you checked that the cameras are armed when you are away?

Re: No Recording or Notifications When Away From Home

DannyBearAgain — Fri, 06 Jan 2023 22:44:33 GMT

In addition check if the arlo mobile app has permissions to use cellular data.

Re: No Recording or Notifications When Away From Home

drewnel16 — Thu, 12 Jan 2023 15:40:33 GMT

Yes cameras are armed. I make no changes ever, unless there is something in the system that unarms them?

Re: No Recording or Notifications When Away From Home

drewnel16 — Thu, 12 Jan 2023 15:40:58 GMT

Yes cellular data is enabled.

Re: No Recording or Notifications When Away From Home

DannyBearAgain — Thu, 12 Jan 2023 23:50:05 GMT

Are you able to control your cameras when away from your home?

Are you using geofencing to arm/disarm your cameras?

When at home turn off wifi on your mobile to use cellular data and check if you receive notifications.

If you loose cellular data when you leave home like out of cellular range the push notifications will not occur.