topic Cannot subscribe in Arlo Pro 4

Cannot subscribe

bdeborba — Tue, 10 Jan 2023 17:31:40 GMT

I have been trying to subscribe to arlo smart secure and I have searched the forum with similar issues, but I have not seen a resolution that works. I chose the plan I wanted, enter my info and CC info, then on the right it has update payment info that is greyed out. There is no "agree and confirm payment" or subscribe now or nothing for me to subscribe. It shouldn't be this hard!!

Re: Cannot subscribe

jguerdat — Wed, 11 Jan 2023 15:04:39 GMT

What country are you in?

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

Re: Cannot subscribe

bdeborba — Wed, 11 Jan 2023 15:11:54 GMT

USA

Re: Cannot subscribe

JamesC — Thu, 12 Jan 2023 00:46:40 GMT

bdeborba,

If you cannot proceed through the subscription flow, that means a required field is missing or incorrect information is entered. Check to make sure the information you're entering is correct (don't use auto-fill).

JamesC

Re: Cannot subscribe

bdeborba — Thu, 12 Jan 2023 14:47:10 GMT

The only info requested is name, address, and CC info. That's it. All info was filled and I tried this multiple times. Also, it says by clicking the "agree and confirm subscription" you agree to the terms. However, there is no "agree and confirm subscription" button. There is only "update payment info."

Re: Cannot subscribe

bdeborba — Thu, 12 Jan 2023 14:50:36 GMT

I got it! Thank you!

Re: Cannot subscribe

rex2 — Fri, 13 Jan 2023 21:17:41 GMT

i have filled in all the info but still get this:

Order Summary

Arlo Secure Single Camera$2.99

Enter a Promo Code

Apply

Total Before Tax$2.99

This will be charged to your payment method; your plan automatically renews until cancelled, and you may cancel anytime; review the Subscription link in your profile for the specific details.
Privacy Policy

By clicking "Agree and Confirm Payment", I accept Arlo Terms of Service

Then update payment info thst not allow a click on.

Re: Cannot subscribe

JamesC — Mon, 16 Jan 2023 19:35:33 GMT

rex2,

Make sure all of the payment information is filled out correctly. If you're using a browser extension for auto-fill, turn it off and manually fill in each field for accuracy.

JamesC