topic Pro 4 XL cameras not charging consistently with Arlo Solar Panels in Arlo Pro 4

Pro 4 XL cameras not charging consistently with Arlo Solar Panels

TexasCrane — Mon, 09 Jan 2023 18:43:15 GMT

I have 3 Arlo Pro 4 XL cameras each with an attached Arlo VMA5600 Solar Panel. When I look the in the app, each camera recognizes that a solar panel is present. However, they don't charge from the solar panel unless I disconnect the cable for a few seconds and reconnect it. Then the camera immediately starts charging. Once it hits 100%, it stops charging and will not restart as the battery gets lower unless I go out and physically disconnect and reconnect the cable again.

Any ideas or thoughts would be appreciated. Thanks!

Solar Panel charging for Cameras stopped working.

willspot — Mon, 09 Jan 2023 20:50:58 GMT

Is actually mixed of Arlo Essentials and Arlo Pro 4's (5 total cameras). All have Arlo Solar Panels charging them until recently. Every one of them stopped charging. All 5. I have tried all of the solutions I could find on the boards with no luck. Re-positioned the panels, charged the batteries fully, etc... even purchased a new panel to see if would fix, no luck. What could happened that breaks ever single camera at the same time. We had 1-2 nights of <32 degrees, but this all. Anyone have any ideas? Or are they all junk? Literally.

Re: Pro 4 XL cameras not charging consistently with Arlo Solar Panels

JamesC — Wed, 11 Jan 2023 17:34:22 GMT

TexasCrane,

If you remove and reinsert the camera battery to reboot the camera, do you still see this same behavior?

JamesC

Re: Solar Panel charging for Cameras stopped working.

JoolsAPAC — Thu, 19 Jan 2023 08:04:29 GMT

Same here.

3x Arlo Pro4 with VMA5600 set up, on 2 continents, all stopped charging at the same time. Sonetime in December.

3x Arlo Pro4 wall AC powered, no issue at all, 100% charged

Fixes like restart, unplug etc, all fail to resolve solar power charging issue.

Not a hardware or solar panel issue. It's likely a firmware upgrade from December issue.

Unless Arlo can issue a firmware update, we might be stuck with non working blobs of plastic.

Re: Solar Panel charging for Cameras stopped working.

slewd — Wed, 22 Mar 2023 20:42:57 GMT

I've done all I could including changing cameras, buying new batteries, changing the housings, purchasing approved yet different solar panels, ensuring the contact points of the charging cord are cleaned and still no charging. I'm fed up with this Arlo Pro 4 XL as I am weekly having to fix the cameras. This has been going on for over a year. I will buy a more reliable wired system that has a hard drive, back-up batteries for power outage and not have to buy a monthly iCloud plan.

Re: Solar Panel charging for Cameras stopped working.

ShayneS — Thu, 23 Mar 2023 22:59:54 GMT

@slewd

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: Pro 4 XL cameras not charging consistently with Arlo Solar Panels

Jnavagh — Thu, 15 Jun 2023 13:52:13 GMT

I am having the same problem with my Arlo Go. Charges once to 100%, then doesn’t charge again until I disconnect and reconnect the cord. Very inconvenient as this camera is 2 hours away from home and at the top of a 20 foot pole. Any solutions?

Re: Pro 4 XL cameras not charging consistently with Arlo Solar Panels

ShayneS — Wed, 19 Jul 2023 18:37:01 GMT

Are we still experiencing this issue?

Thanks

Re: Pro 4 XL cameras not charging consistently with Arlo Solar Panels

Jnavagh — Thu, 20 Jul 2023 12:21:09 GMT

My Arlo Go 2 cameras are now charging without issues. Yes, resolved for me.

Re: Pro 4 XL cameras not charging consistently with Arlo Solar Panels

ShayneS — Thu, 20 Jul 2023 15:42:55 GMT

@Jnavagh Thank you for the update.