topic Re: New Internet Provider in Arlo Pro 4

New Internet Provider

kendallb — Tue, 03 Jan 2023 17:33:49 GMT

I have a new internet provider. I have tried everything and cannot get the camera to work.

I deleted the device from my account, factory reset the camera, tried to add it back (yes 2.4ghz service)

and it flashes blue but will not scan the QR code. Followed every step/trick for scanning (lighting, next to the router, brightness on my phone, etc.) It isn't easy to get help from Arlo directly. I am so frustrated!

Re: New Internet Provider

Streak2 — Tue, 03 Jan 2023 18:12:25 GMT

Make sure that you are selecting the correct SSID and entering the new wifi password correctly when the app prompts you.

Also make sure that your phone/pc is connected to the same network when trying to onboard your Pro 4.

Re: New Internet Provider

kendallb — Tue, 03 Jan 2023 18:56:06 GMT

Thank you. I made sure I did all of these several times 😞

It just seems like the camera is not in the mode to scan the QR code

Re: New Internet Provider

StephenB — Tue, 03 Jan 2023 19:52:34 GMT

@kendallb wrote:

Thank you. I made sure I did all of these several times 😞

It just seems like the camera is not in the mode to scan the QR code

Is it getting to the chime? Or not that far?

Have you tried onboarding with a PC (browsing to my.arlo.com)?