topic Re: Your Arlo device appears offline yet notifications work. in Arlo Pro 4

Your Arlo device appears offline yet notifications work.

Paullei — Fri, 30 Dec 2022 17:39:32 GMT

I get notifications from the app that the camera has been activated. I try to go to the app/online/push notification and they all say that my arlo devices appear offline. If I go to the history, the last saved video was from a week ago yet I get several notifications daily saying there was motion detected. All cameras are working and somehow notifying me but I can't see the videos.

Re: Your Arlo device appears offline yet notifications work.

jguerdat — Fri, 30 Dec 2022 17:46:19 GMT

Do you have a subscription? The camera needs that for could recordings as do any cameras newer than the Pro 2.

Re: Your Arlo device appears offline yet notifications work.

Paullei — Fri, 30 Dec 2022 18:15:57 GMT

Yes, I have a subscription. I had the trial one that is good for a few months. It did work for a couple of weeks after I purchased the Arlo Pro 4...but then is stopped working.

Re: Your Arlo device appears offline yet notifications work.

jguerdat — Sat, 31 Dec 2022 15:34:14 GMT

Have you checked Settings, Subscription, Manage Cameras to verify that the camera is enabled?