topic Re: Find a stolen camera using serial number? in Arlo Pro 4

Find a stolen camera using serial number?

Perrmafrost — Fri, 30 Dec 2022 06:39:56 GMT

I was just wondering if there was a way to locate a stolen camera using my unique serial code. The camera is linked to my account and hub. This camera also had a subscription with Arlo at one point in time. Any suggestions would be appreciated.

Re: Find a stolen camera using serial number?

StephenB — Fri, 30 Dec 2022 13:48:04 GMT

@Perrmafrost wrote:

I was just wondering if there was a way to locate a stolen camera using my unique serial code.

While Arlo could potentially do this, they've chosen not to. Likely that's because there are cases where it could be abused. For instance, it could be used to locate a partner who left with their camera.

Re: Find a stolen camera using serial number?

Perrmafrost — Fri, 30 Dec 2022 14:19:44 GMT

I really wish there was a way around it, these aren't cheap cameras. I'll admit, I'm human and sometimes I do forget to charge them and this time it back-fired on me. Even with a police report submitted (by all means, they may contact them) Arlo wouldn't be able to help?

Re: Find a stolen camera using serial number?

StephenB — Fri, 30 Dec 2022 14:37:41 GMT

@Perrmafrost wrote:

Even with a police report submitted (by all means, they may contact them) Arlo wouldn't be able to help?

You can try, but I doubt it.

Contacting support by phone normally requires a subscription - I'm tagging the mods ( @JamesC and @ShayneS ) as it would be best to hear from Arlo directly on this.