topic Re: HomeKit and Arlo Pro4 in Arlo Pro 4

HomeKit and Arlo Pro4

Aldorusso — Mon, 28 Jun 2021 20:05:28 GMT

I am following the instructions to connect (scanning, entering codes, settings) HomeKit and it does not even provide an option to do so.

Is this something that can be done?

Re: HomeKit and Arlo Pro4

JamesC — Wed, 30 Jun 2021 17:12:42 GMT

Aldorusso,

To setup Arlo HomeKit integration with your Arlo device, take a look at the following instructions: How do I connect my Arlo camera to Apple HomeKit?

At what point are you experiencing an issue during these steps?

JamesC

Re: HomeKit and Arlo Pro4

Aldorusso — Wed, 30 Jun 2021 20:42:10 GMT

Home kit does not recognize the devices and scanning does not work.

Re: HomeKit and Arlo Pro4

JamesC — Thu, 01 Jul 2021 21:58:58 GMT

Aldorusso,

Are your cameras connected to an Arlo Base Station or SmartHub?

JamesC

Re: HomeKit and Arlo Pro4

haydonz — Wed, 01 Sep 2021 23:25:46 GMT

Hi James

I am also having an issue adding my VMB4540r3 with Arlo Pro 4 cameras to my Homekit, I have updated all firmware, IOS apps and hard powered off the base station. The setup sits at (Discovering your device. Please wait. ) with no devices found.

Cheers

Re: HomeKit and Arlo Pro4

JamesC — Thu, 02 Sep 2021 16:09:34 GMT

haydonz,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: HomeKit and Arlo Pro4

haydonz — Fri, 03 Sep 2021 04:20:49 GMT

Thanks James

I've done that and it still gets stuck at discovering devices after step 4.

Re: HomeKit and Arlo Pro4

JamesC — Fri, 03 Sep 2021 17:52:57 GMT

haydonz,

You may need to factory reset and try again if you're still experiencing an issue. (Keep in mind you will need to resync all cameras and set up any custom modes as if the system were new)

To factory reset, follow these instructions: How can I reset my Arlo SmartHub or base station to the default values?

JamesC

Re: HomeKit and Arlo Pro4

haydonz — Mon, 06 Sep 2021 03:14:40 GMT

Thanks James

I've reset the base station and am still having the same issue (both before and after reconnecting the cameras). I have an Arlo baby monitor already directly connected to the HomeKit, could this be interfering?

Cheers

Haydon

Re: HomeKit and Arlo Pro4

JamesC — Tue, 07 Sep 2021 16:04:28 GMT

haydonz,

If you're still experiencing an issue after the reset, please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: HomeKit and Arlo Pro4

haydonz — Thu, 09 Sep 2021 02:46:00 GMT

Thanks James, will do.