topic Re: Usa in Arlo Pro 4

redeeming ARLO subscription with purchase of camera?

Hopet — Tue, 13 Dec 2022 23:18:04 GMT

Has anyone been successful redeeming ARLO subscription with purchase of camera?

Re: Usa

JKSDUCK — Tue, 13 Dec 2022 23:10:10 GMT

trouble here too. bought a couple of Pro4 3-packs during cyber week and have 4 up and running.

try to redeem on iphone and get incorrect password msg, followed by push notification which i accept, still no good

try redeem on mac, white arlo logo comes up full screen and then changes to blue, and remains blue

Re: redeeming ARLO subscription with purchase of camera?

JamesC — Tue, 13 Dec 2022 23:21:35 GMT

If you're experiencing an issue with an arlo.com purchase or code redemption. I encourage you to reach out to arlo.com store support here to further investigate the issue: https://www.arlo.com/en-us/contact-us.html

If you need any further assistance, please let me know.

JamesC

Re: redeeming ARLO subscription with purchase of camera?

JKSDUCK — Wed, 14 Dec 2022 18:47:50 GMT

try to chat to solve the problem redeeming Arlo subscription but no luck getting answers. problem is:

bought a couple of Pro4 3-packs during cyber week and have 4 up and running.

try to redeem on iphone and get incorrect password msg, followed by push notification which i accept, still no good

try redeem on mac, white arlo logo comes up full screen and then changes to blue, and remains blue

would appreciate some actual help

Re: redeeming ARLO subscription with purchase of camera?

JamesC — Thu, 15 Dec 2022 18:00:44 GMT

JKSDUCK,

I've escalated the details about the issue you're experiencing to the customer care team. An agent will reach out to you with more information as soon as possible.

JamesC