topic unable to view cameras on web portal. pro4 in Arlo Pro 4

unable to view cameras on web portal. pro4

imarogers — Sat, 03 Dec 2022 01:50:06 GMT

I was able to view the cameras on my lap top via the web portal on on the first day. It's been 2 days now and when I click view cameras it goes straight to the log page. My wife is able to view on her cell phone, I can also view cameras on my cell phone. I need to be able to view on my laptop because the picture is larger and clearer.

Re: unable to view cameras on web portal. pro4

jguerdat — Sat, 03 Dec 2022 15:30:19 GMT

Have you tried a different browser and/or an incognito tab?

Re: unable to view cameras on web portal. pro4

imarogers — Sat, 03 Dec 2022 15:49:39 GMT

I'm not sure how to change browsers (I'll have to get my son's help) We use Google Chrome, my confusion is that we were able to view the cameras. I will try your suggestion and post my results.

Thanks