topic Re: Camera detects motion every minute or two with no motion in sight. in Arlo Pro 4

Camera detects motion every minute or two with no motion in sight.

Guntruck — Mon, 28 Nov 2022 21:39:37 GMT

My Arlo Pro 4 was bought as an add on camera. After about 2 months I would wake up to a ton of videos as it was constantly detecting and recording, however nothing was triggering it. I adjust motion sensativity to 0 and it still did the same thing. I swapped cameras and it persisted still, I even brought it inside and sat it against a wall blacked out with a cloth and it still went off constantly so Im guessing a faulty camera. Firmware is up to date and I removed and added again to no avail. Any suggestions? These aren't cheap, other than this it works fine.

Re: Camera detects motion every minute or two with no motion in sight.

StephenB — Mon, 28 Nov 2022 22:37:57 GMT

@Guntruck wrote:

After about 2 months I would wake up to a ton of videos as it was constantly detecting and recording, however nothing was triggering it.

First try removing and reinserting the battery (if you haven't done that already).

Then try resetting the camera.

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Re: Camera detects motion every minute or two with no motion in sight.

Guntruck — Tue, 29 Nov 2022 18:46:21 GMT

My apoligies, I failed to mention that I have done this twice so far with no improvement.

Thanks

Re: Camera detects motion every minute or two with no motion in sight.

ShayneS — Wed, 30 Nov 2022 20:31:41 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.