https://community.arlo.com/t5/Arlo-Pro-4/Pro-4-will-not-work-does-not-resync-doesn-t-connect-etc/m-p/1886920#M6533 <P>Gotta say, this is a pretty terrible product with extremely poor support.&nbsp; Has always struggled to connect, but for the most part I've been able to get it working until recently when it just went completely offline.&nbsp; It will not connect to my network.&nbsp; I've tried resetting it multiple times, and now it will no longer reset (hold the sync button down for 15 seconds and the amber lights will not come on).&nbsp; I can not get the product to the stage where the blue light is flashing so it can read the QR code.&nbsp; Just a total joke, no idea why the connection process for this product is so hard.</P><P>&nbsp;</P><P>Tried to contact support, there is no phone number, and then you are just stuck on a chat with a "waiting for an agent" notice and there are 5 people ahead of you but it doesn't seem to progress.</P><P>&nbsp;</P><P>And I am a subscriber as well, but not for long that's for sure.&nbsp; This camera is headed to the garbage.</P> Sat, 26 Nov 2022 15:07:50 GMT JerLucas 2022-11-26T15:07:50Z https://community.arlo.com/t5/Arlo-Pro-4/Pro-4-will-not-work-does-not-resync-doesn-t-connect-etc/m-p/1886920#M6533 <P>Gotta say, this is a pretty terrible product with extremely poor support.&nbsp; Has always struggled to connect, but for the most part I've been able to get it working until recently when it just went completely offline.&nbsp; It will not connect to my network.&nbsp; I've tried resetting it multiple times, and now it will no longer reset (hold the sync button down for 15 seconds and the amber lights will not come on).&nbsp; I can not get the product to the stage where the blue light is flashing so it can read the QR code.&nbsp; Just a total joke, no idea why the connection process for this product is so hard.</P><P>&nbsp;</P><P>Tried to contact support, there is no phone number, and then you are just stuck on a chat with a "waiting for an agent" notice and there are 5 people ahead of you but it doesn't seem to progress.</P><P>&nbsp;</P><P>And I am a subscriber as well, but not for long that's for sure.&nbsp; This camera is headed to the garbage.</P> Sat, 26 Nov 2022 15:07:50 GMT https://community.arlo.com/t5/Arlo-Pro-4/Pro-4-will-not-work-does-not-resync-doesn-t-connect-etc/m-p/1886920#M6533 JerLucas 2022-11-26T15:07:50Z https://community.arlo.com/t5/Arlo-Pro-4/Pro-4-will-not-work-does-not-resync-doesn-t-connect-etc/m-p/1887183#M6547 <P><SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG>JerLucas,</STRONG></SPAN></P> <P>&nbsp;</P> <P>If you're not seeing the correct LED pattern when holding the sync button, you may need to charge the camera first before completing the factory reset.</P> <P>&nbsp;</P> <P>After you've factory reset and re-onboarded the camera, take note of the signal strength icon for the camera. Poor signal strength can cause the symptoms you originally were experiencing.</P> <P>&nbsp;</P> <P>JamesC</P> Mon, 28 Nov 2022 19:29:14 GMT https://community.arlo.com/t5/Arlo-Pro-4/Pro-4-will-not-work-does-not-resync-doesn-t-connect-etc/m-p/1887183#M6547 JamesC 2022-11-28T19:29:14Z