topic Re: Motion Detection Turns Off in Arlo Pro 4

Motion Detection Turns Off

emarshall933 — Mon, 07 Nov 2022 11:31:30 GMT

Hi,

Every night on my Pro 4 and Essential XL cameras motion detection turns off. The motion detection icon is greyed out. I fix this simply by opening camera positioning and then backing out of it. Then the icon is black and motion detection works again. Signal strength is excellent. Again, I just open up the feature and then back out. There was no problem until about 2 months ago. Support has no idea what the problem is. Firmware and the app are updated.

Re: Motion Detection Turns Off

jguerdat — Mon, 07 Nov 2022 13:50:57 GMT

Have you tried all the reboot strategies (cameras, hub, router)? It may be fastest to try removing a camera and add it back for testing.

Re: Motion Detection Turns Off

emarshall933 — Mon, 07 Nov 2022 15:55:39 GMT

Yes. I've tried them all several times.

Re: Motion Detection Turns Off

Dannybear — Mon, 07 Nov 2022 21:46:42 GMT

Are you using the schedule mode, if so rebuild it.

Is the camera attached to a base station, if so create a custom mode to mimic the armed mode and see if it will work correctly.

Do you know if it happens at the same time at night?

Re: Motion Detection Turns Off

emarshall933 — Tue, 15 Nov 2022 11:14:59 GMT

Hi,

Yes, I have done all that. Thanks.

Re: Motion Detection Turns Off

emarshall933 — Tue, 15 Nov 2022 11:17:10 GMT

No schedule. No base station. Not sure when it happens. Arlo has the logs, but won't say if the info is in them. Not sure what time it happens.

Re: Motion Detection Turns Off

KFK — Fri, 23 Dec 2022 14:31:00 GMT

Have you gotten a resolution to this problem ? I have just installed pro 4 xl cameras within the last week or so and have the exact same problem. I have all the updates, great wifi, no base station.... and the motion detection turns off every night so far. I need to power it off and on to get motion detection to turn on again.

Re: Motion Detection Turns Off

KFK — Wed, 28 Dec 2022 18:53:37 GMT

It seems like this problem with the motion detection icon greying out every night is only with the app. I decided to log in on a desktop and all the icons were as they should be.

The icons on the phone app stayed greyed out but the cameras did detect motion and record.

Hopefully, this is just a minor issue. I tried the Arlo support route and its pretty much impossible to get to someone to respond.