topic Re: Arlo Pro 4 power connected battery draining in Arlo Pro 4

Arlo Pro 4 power connected battery draining

taboni — Tue, 11 Oct 2022 17:46:18 GMT

Hardware VMC4041PAerH4

Firmware 1.080.18.3_32_bf8e460

I have a Pro 4 connected full time to A/C power yet the battery still drains (down to 65% currently)...If I disarm and let it sit for a few hours it will eventually recharge but why is it draining so much even though its connected 24/7? I have another camera connected in the same way and it never goes below 100%

Re: Arlo Pro 4 power connected battery draining

StephenB — Wed, 12 Oct 2022 10:21:20 GMT

@taboni wrote:

I have a Pro 4 connected full time to A/C power yet the battery still drains (down to 65% currently)...If I disarm and let it sit for a few hours it will eventually recharge but why is it draining so much even though its connected 24/7? I have another camera connected in the same way and it never goes below 100%

Could be the charger, the power, or perhaps the camera circuitry.

Have you tried swapping the two cameras, to see if it makes any difference?

Re: Arlo Pro 4 power connected battery draining

taboni — Thu, 13 Oct 2022 17:26:54 GMT

Its curious since the camera does charge when idle for some time, so it wouldn't be the cable or charger I am thinking. To note that once the battery level drops, the 3 second preview ceases to work, as if the camera doesn't recognize that it is plugged in unless the power level is at 100%. I have tried to reset it, etc but will be swapping out cameras to totally eliminate the charger possibility.

Re: Arlo Pro 4 power connected battery draining

SquirrelsRule — Fri, 14 Oct 2022 22:54:18 GMT

I have the same problem. Arlo Pro 4 with power connected.

Battery has drained to 1%. At this point it will stop working and have a notice to charge the battery. Sometimes it will then charge up to 3%+ and work a day or so then back to shut off again.

About 2 weeks ago it suddenly went back to 100% for about a week and then back to 1 to 3%. This is at a distant location. On the original set up it worked for about 3 months with battery staying at 100%.

Firmware 1.070.52.1_35_1bdb65f

Connected to a Base Station w/Firmware 1.20.1.1_4167_eccc317

Re: Arlo Pro 4 power connected battery draining

SquirrelsRule — Fri, 14 Oct 2022 23:58:00 GMT

I'm wrong it's not one of my Arlo Pro 4 Cameras with the battery draining problem, It's the Arlo Ultra 2.

Everything else is accurate.

Re: Arlo Pro 4 power connected battery draining

taboni — Tue, 18 Oct 2022 13:41:38 GMT

I replaced the charger with another one last night and camera charged back to 100%.....very few alerts but now I see it down to 65% again. Has to be something in the camera or battery that is causing this

Re: Arlo Pro 4 power connected battery draining

SquirrelsRule — Tue, 18 Oct 2022 21:22:03 GMT

My Arlo Pro 4 with power connected (Camera is at remote location 120 miles away) is now 100% charged working great, about 6 days ago it was fluctuating between 1% and 3% and would be on line a short time until it drained back to 1%. Evidently you can't turn the camera off when the battery is below 3%, it is frozen with the message to connect a charger and charge the battery event though it is connected to a charger. I managed to catch it when it was on line at 3% and turn it off. Once 'off' it charged the battery to 100% and has now held for several days. So for whatever reason that is my solution for now..

I will post more later as there is one more possible reason for my problem...........

Re: Arlo Pro 4 power connected battery draining

SquirrelsRule — Tue, 18 Oct 2022 21:25:09 GMT

Sorry it's my Arlo Ultra 2