topic Re: WA in Arlo Pro 4

WA

CDerby — Wed, 05 Oct 2022 17:40:12 GMT

I'm about ready to trash it and get Ring just because I can't speak with a HUMAN to answer questions! Uhh. Anyone?

Re: WA

northeast1232 — Wed, 05 Oct 2022 20:43:06 GMT

Im in the same situation after my 3rd camera went down and have to send in for RMA replacements.

Re: WA

CDerby — Wed, 05 Oct 2022 21:02:49 GMT

Uhhhh. I don't wanna deal with all this BS... just signing up with new Internet at a new remote home, I think I'll just switch from the start👍🏼🤷🏻‍♀️..: I only have one Arlo camera already so it's worth wasting it rather than buying two more and having all three end up being wasted effort and money!

Re: WA

northeast1232 — Wed, 05 Oct 2022 21:11:13 GMT

yep, each time has been about an hour with customer service. Very frustrating especially having to pay the shipping to send the camera back to them.

Definitely wasted money on our end for sure. I already canceled my subscription and currently comparing other brands and models. 2k is nice, but I'd rather have one that will work properly.

Re: WA

CDerby — Wed, 05 Oct 2022 21:53:00 GMT

Wow, I'm glad you were able to get someone at Customer Service! I've only been offered automated/computerized options, never a phone# or real person.
agreed, time to move on😕

Re: WA

northeast1232 — Thu, 06 Oct 2022 14:41:46 GMT

Yeah it was through their app in the support section.

Re: WA

JamesC — Fri, 07 Oct 2022 17:20:45 GMT

CDerby,

What issue are you experiencing? We may be able to assist here on the community.

JamesC

Re: WA

northeast1232 — Mon, 10 Oct 2022 17:39:22 GMT

Can’t make this up, both of my RMA items I received today do not work. After chiming on the QR code, it blinks blue for 9-12 blinks, you hear a internal click, followed by 2 rapid auburn blinks and powers down.

And also, through all of this, my remaining camera that was working, stopped working overnight.