topic Re: Arlo Pro 4 video bandwidth connection issues in Arlo Pro 4

Arlo Pro 4 video bandwidth connection issues

BoCee — Sun, 05 Dec 2021 22:13:31 GMT

Hello, The camera lost internet connectivity. I tried to reconnect to no avail. Then deleted camera and reinstalled. Camera syncs but shows a continuous attempt to connect and shows “video bandwidth connecting.” . Tried this several times and no success.

Re: Arlo Pro 4 video bandwidth connection issues

jguerdat — Mon, 06 Dec 2021 14:37:30 GMT

Is the camera close to the router? Are there any wireless devices near the camera that could be interfering with the signal?

Re: Arlo Pro 4 video bandwidth connection issues

Dwhitty — Tue, 07 Dec 2021 05:12:03 GMT

I have been having a similar issue with a Pro 3/VMB4540 SmartHub that had been working flawlessly for almost two years. The trouble apparently started when the camera battery discharged, apparently due to the failure of its solar panel. During troubleshooting, I've pretty much tried everything, including factory resets of the hub and the camera, reinstallation's, re-naming, etc. The camera appears in my network (along with a fully working camera), but I get a continuous "Video Bandwidth connecting" prompt, along with occasional motion detection alerts and, more rarely an occasional non-moving image. I've tried moving the camera and/or hub, to no avail. I've been able to swap out almost every component except this particular camera, suggesting that it was damaged during the battery discharge. Any observations or suggestions would be much appreciated.

Re: Arlo Pro 4 video bandwidth connection issues

edgomez — Thu, 13 Jan 2022 07:35:11 GMT

Has anyone find the solution for stuck on video Bandwidth connecting issues. I also has tried many solutions. My battery drained and it took me couple of days to recharged it. Please let me know what I can do.

Re: Arlo Pro 4 video bandwidth connection issues

BoCee — Thu, 13 Jan 2022 12:51:04 GMT

UPDATE: After several attempts to get it connected, I left it plugged in overnight. I then performed a reset (not expecting any different results). However, it seemed the firmware updated correctly once I saw the video bandwidth issue. After a few seconds I finally got a picture? I set it up about 50 yards from the house and although the WiFi level is weak it still gives a very good picture.

Re: Arlo Pro 4 video bandwidth connection issues

BoCee — Thu, 13 Jan 2022 12:51:36 GMT

Keep trying. I just posted an update.

Re: Arlo Pro 4 video bandwidth connection issues

Sbt001 — Thu, 02 Jun 2022 02:48:20 GMT

I’m having the exact same issue. Other two cameras still work fine but the one with a solar panel has stopped connecting. I full charged it by plugging it in and I’ve tried adding and removing it, removing the battery for ten seconds, factory resetting it with the sync button. Nothing works. The base hub finds it just fine but it seems to have zero video bandwidth despite full bars on connection.

Re: Arlo Pro 4 video bandwidth connection issues

JamesC — Mon, 06 Jun 2022 17:23:31 GMT

Sbt001,

Are you seeing an error message when attempting to connect? What are the details?

JamesC

Re: Arlo Pro 4 video bandwidth connection issues

Sbt001 — Tue, 07 Jun 2022 06:51:42 GMT

No error. It just does the little loading ring for a while then doesn’t connect. The battery now either doesn’t seem to hold a charge or whatever is going on with the camera is draining it constantly because after a day or so it is depleted and the solar panel can’t keep it up.

Re: Arlo Pro 4 video bandwidth connection issues

JS2008 — Wed, 08 Jun 2022 15:45:31 GMT

I'm having the same issues beginning 5/30/2022.

All cameras went offline and had rapid battery drain. I've done a full reset of both base station and cameras multiple times, along with my router, with the same results.

I can get cameras to sync (with difficulty) but system gets stuck after naming device, on the video bandwidth screen, with the circle of death while it states "connecting".

Re: Arlo Pro 4 video bandwidth connection issues

jguerdat — Thu, 09 Jun 2022 13:28:30 GMT

Since it seems to be happening with all cameras, I'd start to suspect the hub as the problem. You may want to buy a new one but be sure you have return privileges.

Of course, if still under warranty, use Settings, Support to start a replacement process.

Re: Arlo Pro 4 video bandwidth connection issues

MBD2022 — Sun, 18 Sep 2022 13:06:42 GMT

I'm having the same issue with 2 of 3 cameras. The batteries discharged and the cameras are no longer connected. I'm able to synch but at the positioning step, the video bandwidth message does not stop. Clicking continue to bypass the message results in the "device appears offline" message. I've repeatedly done the factory reset.

These are the essential spotlight cameras that advertise a 6 month battery life. Mine lasted less than a week.

Any suggestions please?

Re: Arlo Pro 4 video bandwidth connection issues

Paul_76 — Wed, 21 Sep 2022 14:14:29 GMT

Hi, I had the same issue and managed to sort it after numerous attempts and searching forums to sort it I couldn't find a solution anywhere. So thought I'd try to do a bit of logical thinking to sort it.

It might not the the same for everyone else but this was my issue. I had shared the cameras with another household member and added the camera using that account in error. I removed the camera and re-added it with the right account. However when checking the account I shared it with it would still come back upo under "My devices" on that account even though it should be showing only in shared. I had the bandwidth connecting issue and it wouldn't sort. However... I removed the camera from the account, I also stopped sharing devices with the other household member, added the camera to the main account again and it was instantly sorted. Might not be your issues but worth a try if you are sharing the cameras with others.

Re: Arlo Pro 4 video bandwidth connection issues

Slvr951 — Tue, 04 Oct 2022 22:36:22 GMT

This is the exact same issue I am having after connecting an arlo solar panel to my pro3. I will not connect that solar panel to another one of my cameras! Weird my camera actually discharged faster after the solar connection!

Re: Arlo Pro 4 video bandwidth connection issues

jguerdat — Wed, 05 Oct 2022 13:22:29 GMT

Did you contact support via Settings, Support for a possible warranty claim?

Re: Arlo Pro 4 video bandwidth connection issues

MBD2022 — Wed, 05 Oct 2022 14:34:20 GMT

I'm sorry to hear you've had trouble too. I had considered adding solar for these but don't want to risk a greater decline in battery performance as you've experienced.

Re: Arlo Pro 4 video bandwidth connection issues

MBD2022 — Wed, 05 Oct 2022 14:35:53 GMT

I haven't done any sharing of these cameras so that won't help my situation. I hope it does others' though.

Re: Arlo Pro 4 video bandwidth connection issues

StephenB — Wed, 05 Oct 2022 14:36:21 GMT

@Slvr951 wrote:

Weird my camera actually discharged faster after the solar connection!

FWIW, this would be the result if the camera somehow thought it was connected to AC power and not the panel.

Re: Arlo Pro 4 video bandwidth connection issues

MBD2022 — Wed, 05 Oct 2022 14:42:25 GMT

The problem cameras are out of warranty. They were a gift to my mother who lives in another state and with COVID I wasn't able to help her with set up until just recently. I took them home with me and have been able to add them to my system so the cameras seem ok. It's the connection that is a problem. Why one works while the other two won't, I don't understand.

At this point, my greatest disappointment is that these cameras don't come with the same rolling 7 days of recordings that my much older cameras do. The recording feature is why I bought these so I kick myself now for not figuring out the changed business model (which I consider akin to extortion).

Re: Arlo Pro 4 video bandwidth connection issues

harakeke — Tue, 21 Feb 2023 01:19:33 GMT

Same issue here. Arlo Pro 3. Charging cable was loose and the battery discharged all the way, and now the camera won't transmit video. Tried repairing, factory reset camera, rebooted base station, and made sure all firmware is up to date, checked feed on different devices, etc. etc.

The camera will connect to base station, but it says "Video Bandwidth Poor" even when in the same room as the hub, with no other devices nearby.

Camera is out of warranty, so it's effectively bricked. Very disappointed.

Seems like there is no solution, except to never let your battery hit 0 in the first place.