topic Re: Customer service in Arlo Pro 4

Customer service

Socom2Fiend — Mon, 26 Sep 2022 20:30:27 GMT

Is there a customer service number to reach support ? I keep going around in circles with these chat support agents and it’s extremely frustrating. At the point of just cancelling my subscription.

Re: Customer service

Socom2Fiend — Mon, 26 Sep 2022 22:05:50 GMT

Just a break down of what I’m going through.

An Arlo pro 4 of mine went defective after about 6 months of having. I contacted support, and told them what was going on. They told me they would send me a replacement camera and since the camera was under warrant I would receive my 29.99 dollars back for the shipping fee once I sent the defective camera back.

I asked the agent to place it on my notes and even took a screen shot of the conversation. The agent said it was be placed on my notes and rest assured I would get my money back.

Fast forward a week later, I sent the defective one back and contacted support for my refund and they said there’s nothing on my notes for a refund (Thankfully I was smart enough to take a screen shot), terrible customer service though IMO.

The agent (Ella) said she would contact her internal team, but I would have to wait a day or so. Now today I got an email saying another replacement camera is being sent to me, not sure why??

First time dealing with support and extremely disappointed. Spent 2 hours in a chat yesterday just to get no where and now I’m randomly being sent another replacement.

If this is a representation of arlo support, I will no longer be a customer.

Re: Customer service

Socom2Fiend — Mon, 26 Sep 2022 22:07:54 GMT

Re: Customer service

Socom2Fiend — Mon, 26 Sep 2022 22:08:51 GMT

Re: Customer service

ShayneS — Tue, 04 Oct 2022 17:39:13 GMT

Hey @Socom2Fiend

Thank you, I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43176390