topic Pro 4 Discovery Problem in Arlo Pro 4

Pro 4 Discovery Problem

skous — Sun, 18 Sep 2022 14:25:42 GMT

I face a very strange problem with discovering 2 new Arlo Pro 4 cams.

I am trying to connect them directly to my wifi router (tried 2 routers so far, and also via the mobile App as well as through the web interface).

Battery is fully charged
The network is in any case 2.4Ghz (and the 5Ghz is disabled)
Password is correct.
No VPN
Changed/Reseted Routers many times

So I go through the steps, the cameras do scan the QR and then the discovery starts.

After 2-3 minutes the blue led stops pulsing (and no other light comes on). The discovery takes some minutes and then fails.

STRANGELY, when I check the router for connected devices, the Arlo is there, it has an IP address, but as said the camera is not shown in the App or in the web interface.

Any ideas?

Re: Pro 4 Discovery Problem

StephenB — Sun, 18 Sep 2022 20:56:38 GMT

@skous wrote:

Any ideas?

Try using a PC browser (my.arlo.com) to add the device, instead of using the phone/app.

Re: Pro 4 Discovery Problem

skous — Sun, 18 Sep 2022 21:48:07 GMT

Already done that! Same luck

Re: Pro 4 Discovery Problem

StephenB — Sun, 18 Sep 2022 21:53:40 GMT

@skous wrote:

Already done that! Same luck

Can you connect the PC to the router with ethernet?

Re: Pro 4 Discovery Problem

skous — Mon, 19 Sep 2022 18:56:57 GMT

Tried this but no progress..

Laptop is on ethernet (ONLY), same thing happens, camera blinks 3-4 times when in discovery mode, then led goes off (and a click sound is heard), discovery times out.. ("Discovery Failed - Your device could not be discovered")

But my router shows the camera connected and having an IP address.

Same story also with the other cam..

See screenshot...

Re: Pro 4 Discovery Problem

StephenB — Mon, 19 Sep 2022 21:24:14 GMT

You've tried resetting the routers - have you also tried resetting the Pro 4?

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Re: Pro 4 Discovery Problem

skous — Thu, 22 Sep 2022 20:55:05 GMT

Not working either...

Finally decided to buy a base station, and now it works