topic Re: granting access - free? in Arlo Pro 4

granting access - free?

aliboe — Thu, 08 Sep 2022 20:41:20 GMT

I'm trying to grant access to a friend, so they can see my camera too. The invite goes fine, but then they're asked to subscribe monthly. I can't share my camera access as part of my existing subscription? Can't find answers on arlo site.

Re: granting access - free?

Dannybear — Fri, 09 Sep 2022 02:25:44 GMT

Normally the owner sends a invite to the friend via the grant access option in their account.

the friend accepts the invite when they receive the email from their pc via the web browser which they either create a new account or login to their existing account.

the owner should see the invite status change from pending to listing under granted.

note permissions need to also be set for required levels.

Re: granting access - free?

Dannybear — Fri, 09 Sep 2022 02:29:38 GMT

No subscription is required for the friend, also if using direct storage access recordings to the base station the will only be able to see your cloud storage.

Re: granting access - free?

StephenB — Fri, 09 Sep 2022 10:18:43 GMT

@aliboe wrote:

I'm trying to grant access to a friend, so they can see my camera too. The invite goes fine, but then they're asked to subscribe monthly.

This sounds like the invite didn't complete properly. Does it still show up as pending from your account?

As @Dannybear says, this is best done on a PC/Mac

clicking on create account in the email
waiting for the browser to open up to my.arlo.com
log into to the existing account.

For some reason, it tends to fail with the app.