topic Re: VMC4041P not taking pictures in Arlo Pro 4

VMC4041P not taking pictures

RLF7777 — Tue, 06 Sep 2022 14:39:25 GMT

All camera working, deleted photos not needed, no pictures for 12 hours.

Re: VMC4041P not taking pictures

jguerdat — Tue, 06 Sep 2022 14:44:50 GMT

Have you tested motion detection by walking in front of the camera? If connected to a router, have you rebooted the router and camera? If connected to a base or hub, have you rebooted that base/hub? Removing and reinserting the battery may help, too.

Of course, ensure that your mode is set properly and not to Disarmed.

Re: VMC4041P not taking pictures

RLF7777 — Tue, 06 Sep 2022 15:01:13 GMT

The cameras are at a vacation home 2 hours away. Yesterday when we looked at cameras they were working. I deleted photos that were not needed and now no pictures since 3:00pm yesterday. Would deleting photos have caused this.

Re: VMC4041P not taking pictures

RLF7777 — Tue, 06 Sep 2022 15:03:39 GMT

The cameras are showing live feed.

Re: VMC4041P not taking pictures

jguerdat — Tue, 06 Sep 2022 15:04:11 GMT

No, deleting videos wouldn't do this. Can you use live view and manually record? Have you checked your active mode?

Re: VMC4041P not taking pictures

RLF7777 — Tue, 06 Sep 2022 15:09:58 GMT

Yes, I just took picture

Re: VMC4041P not taking pictures

RLF7777 — Tue, 06 Sep 2022 15:16:06 GMT

I can see live and can record. How do find active mode.

Re: VMC4041P not taking pictures

StephenB — Tue, 06 Sep 2022 15:49:15 GMT

@RLF7777 wrote:

All camera working, deleted photos not needed, no pictures for 12 hours.

Can you live stream the camera(s)? If so, can you save a manual video recording or snapshot?

Note if you have 2K livestreaming enabled, you will need to disable it to try this test.

Re: VMC4041P not taking pictures

StephenB — Thu, 08 Sep 2022 10:04:30 GMT

@RLF7777 wrote:

All camera working, deleted photos not needed, no pictures for 12 hours.

Can you live stream the cameras? If so, can you make a manual recording?

Re: VMC4041P not taking pictures

jguerdat — Thu, 08 Sep 2022 14:12:27 GMT

@RLF7777 wrote:

I can see live and can record. How do find active mode.

Use the Mode selection at the bottom or the app. Depending on how the camera is connected, you should see either the camera(s) or a hub. Click on the camera to see the active mode or click on the hub and then check what mode is selected.