topic Re: Contacting Customer Service in Arlo Pro 4

Contacting Customer Service

ElisaMorehouse — Mon, 05 Sep 2022 16:12:49 GMT

I have tried on the Arlo app and my lap top and I can not figure out how to contact customer service. Please help.

Re: Contacting Customer Service

ElisaMorehouse — Mon, 05 Sep 2022 18:05:42 GMT

Can you subscribe to another subscription service with Arlo cameras? Since it is impossible to contact customer service. Thanks. Sincerely, Elisa

Re: Contacting Customer Service

ElisaMorehouse — Mon, 05 Sep 2022 18:08:00 GMT

Tried many times to no avail. Help, please.

Re: Contacting Customer Service

ElisaMorehouse — Mon, 05 Sep 2022 18:10:48 GMT

Is this a computer or a human? Elisa

Re: Contacting Customer Service

ElisaMorehouse — Mon, 05 Sep 2022 18:15:46 GMT

Is the Arlo Community actually active? Need help please. Have not been able to contact customer service for months. Any suggestions? Thanks, Elisa

Re: Contacting Customer Service

StephenB — Mon, 05 Sep 2022 18:28:39 GMT

This is a user-to-user forum and also a holiday weekend in the US. So not surprising it takes some hours to get a response.

@ElisaMorehouse wrote:

I have tried on the Arlo app and my lap top and I can not figure out how to contact customer service. Please help.

In the app (not the browser) there is a support entry at the bottom of settings (in the "system" area). Select that, and then select a camera with a subscription. That will open a new page.

Then scroll down to "contact" and you will see your options. One should be phone.

If you don't have a subscription, then please post the details of your problem here, and perhaps we can help.

Re: Contacting Customer Service

ElisaMorehouse — Tue, 06 Sep 2022 03:36:21 GMT

We previously had a subscription. My husband passed away. I don't know if I want to pay for a subscription if no customer service exists. He was the 'techy'. I need a learning curve. This has been more than frustrating. Any suggestion(s)? Thank you so much for responding.

Re: Contacting Customer Service

StephenB — Tue, 06 Sep 2022 11:03:53 GMT

@ElisaMorehouse wrote:

My husband passed away.

I'm sorry to hear that.

Can you log into his Arlo account? His account would let you know the subscription status (and also show what credit card is used for the monthly payments if he had a subscription).

You'd need to know the password for his account. It'd be a bit simpler from his phone (no need for two-factor authentication).

I'm tagging the two Arlo mods for this forum, in case they can assist: @JamesC and @ShayneS.