topic Re: Offline System while out of town in Arlo Pro 4

Offline System while out of town

Christinaaa — Sun, 04 Sep 2022 01:47:54 GMT

Hello. My Arlo hub and devices are “offline” according to my app. However, I’m 2000 miles away from it with no way of resetting the hub. I was able to look up internet and power outages and none were reported for the area. Is there a way to reset the hub remotely? All of the cameras have solar charges and we’re at 100% yesterday.

Re: Offline System while out of town

Dannybear — Sun, 04 Sep 2022 07:06:49 GMT

There is no remote method of recovery for an offline Base station. You will need to attend site to manually restart it. Are you getting notifications of motion detected and library recordings.

Re: Offline System while out of town

TomMac — Sun, 04 Sep 2022 13:40:01 GMT

Some users that use the system in vacation homes get a Smart Outlet.

The smart outlet work via your home wifi and allow you to remotely toggle off/on the outlet which will reset the base.

Truly believe this would be a great option to build into the new bases ( or auto restart after power fails )

Re: Offline System while out of town

Christinaaa — Wed, 07 Sep 2022 02:31:18 GMT

I was afraid of that. I'm getting no alert or motion detection.

Re: Offline System while out of town

Christinaaa — Wed, 07 Sep 2022 02:34:26 GMT

Thank you for that recommendation! We'll definitely be installing one of those when we get back. Yes, it seems like a built in remote switch is quite necessary.