topic Re: Cameras not sending alerts! in Arlo Pro 4

Cameras not sending alerts!

JB800 — Sat, 20 Aug 2022 12:22:39 GMT

I have 3 arlo pro 4 cameras and was always receiving alerts to my email and a text message. Now when someone walks by cameras it will not send an alert to my email or text although my cell phone will ring like it received a text and tell me an alert on that camera but i can not see any video of the alert. Any ideas?

Re: Cameras not sending alerts!

jguerdat — Sat, 20 Aug 2022 12:25:20 GMT

Did your 3 month trial subscription end? Check Settings, Subscription.

Re: Cameras not sending alerts!

StephenB — Sat, 20 Aug 2022 12:27:01 GMT

@JB800 wrote:

although my cell phone will ring like it received a text and tell me an alert on that camera but i can not see any video of the alert. Any ideas?

It sounds like the phone is still receiving alerts. You do need a subscription for cloud storage - have you checked your subscription status?

Re: Cameras not sending alerts!

JB800 — Sat, 20 Aug 2022 15:54:39 GMT

I didnt know I had to pay for subscription. I also have 2 original arlos at another house and always receive those videos of anything walking by. How do I pay subsciption?

Re: Cameras not sending alerts!

StephenB — Sat, 20 Aug 2022 19:18:28 GMT

@JB800 wrote:

I didnt know I had to pay for subscription. I also have 2 original arlos at another house and always receive those videos of anything walking by.

The older cameras came with 7 days of free cloud storage. The newer cameras (starting with the Ultra in 2018) do not.

@JB800 wrote:

How do I pay subsciption?

Log into your account on a PC/Mac (browse to my.arlo.com). Go into settings, and then subscription.

Options for cloud storage are here:

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

The Pro 4 is 2K, so Arlo Secure is a good option.