topic Re: Can view the camera's feed in a browser on my laptop, but not on mobile in browser or Android ap in Arlo Pro 4

Can view the camera's feed in a browser on my laptop, but not on mobile in browser or Android app

SuperheroRobot — Wed, 03 Aug 2022 02:30:30 GMT

The Arlo Secure Android app displays the message "Your Arlo device appears offline". My mobile browser keeps asking me to setup a paid account. But on my laptop, in the browser, I can see my camera's feed and make changes to settings.

Any tips?

Thanks!

Re: Can view the camera's feed in a browser on my laptop, but not on mobile in browser or Android ap

jguerdat — Wed, 03 Aug 2022 13:20:55 GMT

Have you rebooted the phone and reinstalled the app? Is your mobile browser set to use the desktop version of the site?

Re: Can view the camera's feed in a browser on my laptop, but not on mobile in browser or Android ap

SuperheroRobot — Wed, 03 Aug 2022 16:52:00 GMT

Hi. When using the desktop site on my mobile device I get the same result. I can not get pass the prompt to sign up for the paid service.

I have uninstalled and installed the Arlo app, the issue remains.

Thank you

Re: Can view the camera's feed in a browser on my laptop, but not on mobile in browser or Android ap

StephenB — Wed, 03 Aug 2022 19:16:27 GMT

@SuperheroRobot wrote:

Hi. When using the desktop site on my mobile device I get the same result. I can not get pass the prompt to sign up for the paid service.

Are you using the same credentials as you use in the laptop?

Re: Can view the camera's feed in a browser on my laptop, but not on mobile in browser or Android ap

SuperheroRobot — Wed, 03 Aug 2022 19:46:24 GMT

Yes I am 🙂

Re: Can view the camera's feed in a browser on my laptop, but not on mobile in browser or Android ap

SuperheroRobot — Wed, 03 Aug 2022 19:47:39 GMT

I restarted my wifi network and now my laptop has the same issue.

Re: Can view the camera's feed in a browser on my laptop, but not on mobile in browser or Android ap

ShayneS — Mon, 08 Aug 2022 20:00:27 GMT

Does the same occur over mobile data?

Re: Can view the camera's feed in a browser on my laptop, but not on mobile in browser or Android ap

SuperheroRobot — Mon, 08 Aug 2022 20:59:54 GMT

Right now I can see the camera feed in my mobile Android app and in my laptop's browser. It's been intermittently working.

Re: Can view the camera's feed in a browser on my laptop, but not on mobile in browser or Android ap

ShayneS — Mon, 08 Aug 2022 22:12:00 GMT

Keep me updated on this and I will continue to look in to the issue.