topic Re: Having problems recognizing camera in Arlo Pro 4 https://community.arlo.com/t5/Arlo-Pro-4/Having-problems-recognizing-camera/m-p/1873050#M5236 <P><SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG>Twiggy28,</STRONG></SPAN></P> <P>&nbsp;</P> <P>Check to make sure your mobile device is connected to your 2.4ghz WiFi SSID. Also be sure you're entering your SSID and password for your network correctly.</P> <P>&nbsp;</P> <P>If you're still experiencing an issue, try factory resetting the camera before attempting to onboard. Follow the steps here: <A href="https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera" target="_blank">https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera</A></P> <P>&nbsp;</P> <P>JamesC</P> Fri, 05 Aug 2022 17:06:02 GMT JamesC 2022-08-05T17:06:02Z Having problems recognizing camera https://community.arlo.com/t5/Arlo-Pro-4/Having-problems-recognizing-camera/m-p/1872950#M5228 Camera is not recognized by Wi-Fi chime goes off the camera is not recognized Thu, 04 Aug 2022 21:18:08 GMT https://community.arlo.com/t5/Arlo-Pro-4/Having-problems-recognizing-camera/m-p/1872950#M5228 Twiggy28 2022-08-04T21:18:08Z Re: Having problems recognizing camera https://community.arlo.com/t5/Arlo-Pro-4/Having-problems-recognizing-camera/m-p/1873050#M5236 <P><SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG>Twiggy28,</STRONG></SPAN></P> <P>&nbsp;</P> <P>Check to make sure your mobile device is connected to your 2.4ghz WiFi SSID. Also be sure you're entering your SSID and password for your network correctly.</P> <P>&nbsp;</P> <P>If you're still experiencing an issue, try factory resetting the camera before attempting to onboard. Follow the steps here: <A href="https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera" target="_blank">https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera</A></P> <P>&nbsp;</P> <P>JamesC</P> Fri, 05 Aug 2022 17:06:02 GMT https://community.arlo.com/t5/Arlo-Pro-4/Having-problems-recognizing-camera/m-p/1873050#M5236 JamesC 2022-08-05T17:06:02Z