topic Re: Cameras not recording in Arlo Pro 4

Cameras not recording

Bart123 — Wed, 20 Jul 2022 06:07:51 GMT

I have two Arlo Pro 4 cameras which do not record to the base station or cloud. The free trial subscription has run out. My Arlo (now called Arlo Essential) from 6 years ago still records to the cloud. Is this free service available with the Arlo pro 4 too?

Re: Cameras not recording

Dannybear — Wed, 20 Jul 2022 06:40:10 GMT

The 7days free cloud library entitlement ended in 2018 with the release of the ultra cameras. The legacy camera models retained the feature.

Re: Cameras not recording

Bart123 — Wed, 20 Jul 2022 07:05:31 GMT

Thanks for your response. Do you know if I can use the local storage on the legacy base to record from the Arlo 4 cameras?

Re: Cameras not recording

Dannybear — Wed, 20 Jul 2022 08:24:37 GMT

The subscription requirements are for cameras, doorbells to record to the cloud as well as their cloud reliant features.

For in app access to local storage you will need a 4540 or 5000 base station.

The 4000 and 4500 base stations only support USB backup that needs removing to view on a pc.

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it-for-Arlo-video-recordings

Re: Cameras not recording

Dannybear — Wed, 20 Jul 2022 09:02:50 GMT

In case you have earlier cameras

https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility

Re: Cameras not recording

StephenB — Wed, 20 Jul 2022 10:14:28 GMT

@Bart123 wrote:
My Arlo (now called Arlo Essential) from 6 years ago

Just want to add that your older camera is NOT called an Arlo Essential.

An Arlo Essential is totally sealed (has no user-replaceable battery), and requires a subscription for clud storage.