topic Re: Arlo Support in Arlo Pro 4

Base Station shows up in app but cameras will not connect to the base station

dew45 — Tue, 19 Jul 2022 21:20:08 GMT

Why is Arlo Support not very helpful? Must I resort to bashing them publicly?

Re: Arlo Support

JamesC — Tue, 19 Jul 2022 19:25:18 GMT

dew45,

Could you provide more details about what you are experiencing? We may be able to assist here on the community.

JamesC

Re: Arlo Support

dew45 — Tue, 19 Jul 2022 20:30:16 GMT

The Base station show's up in the application and sees the USB that is plugged into it and will even format , however the connected devices (cameras) will not connect to the base station. It blinks orange all the time. I have followed all of the articles on arlo's site and went through and removed the base and added it back and it still never sees the cameras. Seems Arlo cameras are in need of some new software/support....from what I can tell from the reviews arlo has received.

Re: Arlo Support

JamesC — Tue, 19 Jul 2022 21:28:22 GMT

dew45,

Are your cameras currently connected directly to your WiFi? Try removing one of the cameras, factory reset it, and then attempt to onboard again making sure to choose to connect to the base station when going through the installation process. Be sure your mobile device is connected to the same network as the base.

For instructions on factory resetting a camera, take a look here: https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

JamesC

Re: Arlo Support

dew45 — Mon, 25 Jul 2022 18:51:40 GMT

This worked....but the real question is why does it not recognize them if they are on the same network?