topic Re: I cannot log in to sign up monthly in Arlo Pro 4

I cannot log in to sign up monthly

Madman4ever — Sun, 10 Jul 2022 12:53:05 GMT

I’m really unimpressed with Arlo customer service.... the lack of phone number for support is infuriating on a $500 system...

I cannot even login to the website to join up monthly, so once my trial ends, I have no way to use the system. 🙄

Says something like “ocapi 0 unknown error”

the picture quality is pretty good but it doesn’t pick up license plates like I’d hoped either... it’s sad because I was going to buy another box but I’m just not comfortable spending the money knowing I get no support.

Re: I cannot log in to sign up monthly

Dannybear — Sun, 10 Jul 2022 21:06:54 GMT

What user interface are you using, web portal or mobile app?

Regards the video quality, have you tried using a pc browser to view the recordings? The mobile app can only display low visual screen quality. It also helps if the object is static as motion is a problem. If you have a subscription they say you get better quality of motion but no one here has mentioned any marked improvement using subscription.

Re: I cannot log in to sign up monthly

dmshaw10 — Sat, 16 Jul 2022 02:35:30 GMT

Customer service is unsatisfactory; I have 3 Arlo wireless cameras and one does not go online from the initial purchase. I pay a monthly fee and 2 of 3 works. Also, purchased the long extension cables so I did not have to remove when needed to charge via USB. Camera still does not work.

Unhappy customer

Re: I cannot log in to sign up monthly

Dannybear — Sat, 16 Jul 2022 04:04:09 GMT

@dmshaw10,

Have you tried contacting arlo support regarding your issue, use the app settings page to access your support options.
If you have 2/3 cameras working then it’s possible the 1/3 camera is faulty. They may also be able to help with the extension cable issues.

If you just want advice from other users here then start a new thread requesting help with further details.