topic Re: camera pro4 spotlight and doorbell show in app but not a computer in Arlo Pro 4

camera pro4 spotlight and doorbell show in app but not a computer

dbuster — Wed, 06 Jul 2022 16:27:40 GMT

I have an ARLO wired doorbell and a pro4 spotlight that I can view on our phones app but when I log in to the web based portal it shows the devices offline and I cannot access them.

Please help to get this fixed! I have no idea what to do. Everything I see says to restart the devices but I have no restart option, only remove the devices.... I only have remove devices for all 7 of our camera and it is only these two that I cannot see.

Re: camera pro4 spotlight and doorbell show in app but not a computer

StephenB — Wed, 06 Jul 2022 17:11:26 GMT

@dbuster wrote:

I have an ARLO wired doorbell and a pro4 spotlight that I can view on our phones app but when I log in to the web based portal it shows the devices offline and I cannot access them.

Please help to get this fixed! I have no idea what to do. Everything I see says to restart the devices but I have no restart option, only remove the devices.... I only have remove devices for all 7 of our camera and it is only these two that I cannot see.

Not sure that removing the devices makes any sense, since the cameras clearly are onboarded.

Have you tried using incognito mode in the browser, and see if that makes any difference?

Re: camera pro4 spotlight and doorbell show in app but not a computer

dbuster — Wed, 06 Jul 2022 18:26:30 GMT

Well incognito mode worked. I can see the cameras and the feeds now.

What is going on with that?! is that how I need to view them on the desktop?

Re: camera pro4 spotlight and doorbell show in app but not a computer

StephenB — Wed, 06 Jul 2022 19:15:13 GMT

@dbuster wrote:

Well incognito mode worked. I can see the cameras and the feeds now.

Good. The next step is to clear the browser cache, and see if that solves the problem in the normal browser mode.

Re: camera pro4 spotlight and doorbell show in app but not a computer

dbuster — Wed, 06 Jul 2022 19:26:25 GMT

that did not fix the issue

Re: camera pro4 spotlight and doorbell show in app but not a computer

StephenB — Wed, 06 Jul 2022 20:56:00 GMT

@dbuster wrote:

that did not fix the issue

Other options include uninstalling/reinstalling the browser, or just switching to a different one.

Re: camera pro4 spotlight and doorbell show in app but not a computer

dbuster — Wed, 06 Jul 2022 21:00:21 GMT

Thanks to everyone. Seems like more of a pain than anything. why only two cameras the doorbell and a pro4 are having this issue and the others are just fine I have no clue. but for now If I need to see them on the laptop I will use incognito until I can uninstall and re-install chrome...

Re: camera pro4 spotlight and doorbell show in app but not a computer

dbuster — Wed, 06 Jul 2022 21:04:36 GMT

I have cleared everything again and rebooted the laptop and that seemed to have fixed it for now. Lets hope it remains.

Thank you again everyone.