topic Re: Unable to record videos in Arlo Pro 4

Unable to record videos

Jimmy971 — Mon, 04 Jul 2022 02:34:43 GMT

hello Team,

I've added two Arlo Pro 4 to my existing Pro 2 & WMB4000 installations.

The live videos and notifications work fine but no videos are stored on cloud and local usb

The videos are OK for the old Pro 2 devices , but nothing from the Pro 4.

Could you please assist ?

Re: Unable to record videos

Dannybear — Mon, 04 Jul 2022 04:20:09 GMT

All arlo camera models post 2018 and after the pro2 require a subscription to record to the cloud.

Re: Unable to record videos

Jimmy971 — Mon, 04 Jul 2022 10:53:59 GMT

Thank you for you feedback

and about the local storage ? How can I check the recorded videos from the usb drives ?

regards

Re: Unable to record videos

StephenB — Mon, 04 Jul 2022 11:09:07 GMT

@Jimmy971 wrote:

I've added two Arlo Pro 4 to my existing Pro 2 & WMB4000 installations.

The live videos and notifications work fine but no videos are stored on cloud and local usb

The videos are OK for the old Pro 2 devices , but nothing from the Pro 4.

Do you have a subscription (either paid or trial) for the Pro 4s?

Were the Pro 4s added to your base, or did you connect them to your home wifi?

Re: Unable to record videos

Jimmy971 — Mon, 04 Jul 2022 11:19:03 GMT

I don't have any subscription, but all my camera are linked to my Arlo base stations

Re: Unable to record videos

StephenB — Mon, 04 Jul 2022 11:24:11 GMT

@Jimmy971 wrote:

I don't have any subscription, but all my camera are linked to my Arlo base stations

The Pro 4s need a subscription to get any cloud storage. That policy started with the Ultra camera (launched back in 2018).

They should be recording to the USB storage in the base. But the only way to see recordings on the local storage with a VMB4000 is to eject the USB device from the base and connect it to a PC. The app and my.arlo.com only show cloud storage.

Re: Unable to record videos

Jimmy971 — Mon, 04 Jul 2022 11:32:24 GMT

this is not very cool.... I would not buy new units if I was aware of the new limitations...

Any, how can I start a subscription trial ?

Re: Unable to record videos

StephenB — Mon, 04 Jul 2022 11:44:26 GMT

@Jimmy971 wrote:

how can I start a subscription trial ?

It should have opted you in automatically when you onboarded the new cameras. You can look in the subscription area of the app to see.

If that didn't happen, then there is no way to you to start it - you'd need to get a paid subscription. Not sure if Arlo support can do anything - I am tagging the two Arlo mods, in case they want to follow up: @JamesC and @ShayneS.

Note this is a holiday in the US, so any mod response will likely be delayed.

Re: Unable to record videos

Jimmy971 — Mon, 04 Jul 2022 20:01:41 GMT

I've double checked : no way to find a trial plan nor paid subscription, online or from the mobile App.. I am stuck

Re: Unable to record videos

StephenB — Mon, 04 Jul 2022 20:37:42 GMT

@Jimmy971 wrote:

I've double checked : no way to find a trial plan nor paid subscription, online or from the mobile App.. I am stuck

Are you in a country where Arlo offers a subscription?

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

Re: Unable to record videos

Jimmy971 — Mon, 04 Jul 2022 20:42:15 GMT

I am in France

Re: Unable to record videos

StephenB — Mon, 04 Jul 2022 20:49:07 GMT

@Jimmy971 wrote:
I am in France

You should be able to get a subscription then. Perhaps try my.arlo.com

Re: Unable to record videos

Jimmy971 — Mon, 04 Jul 2022 20:58:19 GMT

When i go there , it just say in French « no subscription »
I dont have any other option

Re: Unable to record videos

StephenB — Mon, 04 Jul 2022 21:20:44 GMT

@Jimmy971 wrote:
When i go there , it just say in French « no subscription »
I dont have any other option

I'm tagging the mods, to see if they can help. @JamesC and @ShayneS

Re: Unable to record videos

JamesC — Wed, 06 Jul 2022 17:38:10 GMT

Jimmy971,

Subscriptions won't be available when using the iOS mobile app, you need to log in from a PC to get started.

Follow the instructions here: https://kb.arlo.com/000056588/How-do-I-subscribe-to-Arlo-Secure

JamesC

Re: Unable to record videos

Jimmy971 — Wed, 06 Jul 2022 21:58:16 GMT

Thanks for your feedback

I’ve checked already for pc browser and no success neither

I had to create a new account and rebuild everything from scratch, in order to access paid plans options etc

This is not really easy for endu-sers…