topic Re: Arlo Pro 4 not recording to library in Arlo Pro 4

Arlo Pro 4 not recording to library

Ferg13 — Wed, 06 Jul 2022 01:31:26 GMT

Arlo Pro 4 cameras not recording to library. I have reset everything. Deleted the App, unplugged all the cameras and reset them. Downloaded the app and completely added everything like the first time setting everything up.

Re: Arlo Pro 4 not recording to library

jguerdat — Wed, 06 Jul 2022 13:28:39 GMT

These cameras require a subscription once the 3 month trial sub expires. Do you have a subscription in Settings, Subscription?

Re: Arlo Pro 4 not recording to library

Ferg13 — Wed, 06 Jul 2022 20:26:10 GMT

When I purchased them I was told you did not have to have a subscription. So is this a new thing with the newer versions?

Re: Arlo Pro 4 not recording to library

StephenB — Wed, 06 Jul 2022 21:04:22 GMT

@Ferg13 wrote:
When I purchased them I was told you did not have to have a subscription. So is this a new thing with the newer versions?

No idea who told you what.

All the newer cameras (starting with the Ultra in 2018) require a subscription to get cloud recordings. That includes the Ultra, Ultra 2, Pro 3, Pro 4, Floodlight, Essential, and Go 2 models.

Older cameras (Pro and Pro 2 among several others) included 7 days of free cloud recording, and Arlo still provides that for those cameras.