Second User Camera Access- Cameras Aren't Visible

efancher — Wed, 29 Jun 2022 20:16:28 GMT

Hi all,

I recently got the Arlo 4 Pro cameras (3 of them). I set up my account and everything is working well for me regarding being able to see all the cameras, video storage etc. However, I'm trying to add another user who lives with me. When he goes to accept the sharing invite by clicking the link in the email, it allows him to proceed with creating an account with the Arlo security app. However, after that, he cannot see any of the cameras. When I go into the settings on my phone, I can see that the request to share is "pending" despite the fact that he has already accepted the request. We've tried a different email address and setting up an entirely different account after clicking the link etc. but nothing has worked. I also have checked that I have a green check mark next to all three cameras indicating I have them properly selected for sharing purposes. Help?!

Thank you,

Emily

Re: Second User Camera Access- Cameras Aren't Visible

Dannybear — Thu, 30 Jun 2022 01:42:26 GMT

Try using a pc to accept the invite.

https://kb.arlo.com/000039122/How-do-I-add-friends-on-my-Arlo-Secure-app

Re: Second User Camera Access- Cameras Aren't Visible

efancher — Thu, 30 Jun 2022 19:11:40 GMT

That worked thank you so much! 😊

topic Re: Second User Camera Access- Cameras Aren't Visible in Arlo Pro 4

Second User Camera Access- Cameras Aren't Visible

Re: Second User Camera Access- Cameras Aren't Visible

Re: Second User Camera Access- Cameras Aren't Visible