topic Re: cannot buy subscription because webpage won't accept my postal code in Arlo Pro 4

cannot buy subscription because webpage won't accept my postal code

ghastly — Sun, 26 Jun 2022 17:12:10 GMT

I bought 2x Pro4 cameras and a vmb5000 hub. I've been using them with free 3 mo. trial. Now I want to get the multi-camera subscription package, but the webpage won't accept my postal code when I enter my credit card info. I've read the forums, and this seems to be a common problem, but nobody explains how to resolve it. How can I convince Arlo to take my money?

location: Canada

problem exists on Win10 with Edge browser, and on Android phone

Re: cannot buy subscription because webpage won't accept my postal code

JamesC — Mon, 27 Jun 2022 21:58:24 GMT

ghastly,

I will reach out to you in a private message to gather more information.

JamesC

Re: cannot buy subscription because webpage won't accept my postal code

ghastly — Tue, 28 Jun 2022 02:05:57 GMT

James, I can see that I have a private msg from you but the page is blank - there is no msg. I've tried to view it with Android phone, Edge w/Win10 PC, and Firefox w/Win10 PC but I cannot see the msg.

Re: cannot buy subscription because webpage won't accept my postal code

JamesC — Tue, 28 Jun 2022 17:59:40 GMT

I apologize for the confusion...we're releasing a new update for the community and this feature is temporarily disabled. I will follow up again once private messaging is again available.

JamesC

Re: cannot buy subscription because webpage won't accept my postal code

JamesC — Wed, 29 Jun 2022 20:02:55 GMT

ghastly,

This should now be resolved. Please let me know if you still have any issues viewing the private messages.

JamesC

Re: cannot buy subscription because webpage won't accept my postal code

ghastly — Fri, 01 Jul 2022 16:56:12 GMT

I feel a little embarrassed because the solution was pretty simple. For a Canadian postal code all letters must be upper case and there must be a space between the first and second group. No lower case, no dash, must have space. 🙂