Trying to connect a PRO4 camera

JeanF — Wed, 29 Jun 2022 16:46:35 GMT

I took a PRO 4 camera down to replace the battery and now I cant get it to reconnect. I go thru the steps and get the chime, but the next screen says "searching for any available ARLO devices" I thought the chime meant that the camera was acknowledged. I've repeated the steps several times with no luck. I had this happen to one other camera that I just stopped using. Any help would be appreciated.

Thanks

Re: Trying to connect a PRO4 camera

JamesC — Thu, 30 Jun 2022 17:39:53 GMT

JeanF,

The camera should have automatically reconnected without having to go through the re-onboarding process if you were only swapping out the battery.

If you need to re-onboard, try removing the camera from Settings > My Devices and then factory reset before going through the onboarding process again.

Follow these instructions to factory reset your device: https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

JamesC

topic Trying to connect a PRO4 camera in Arlo Pro 4

Trying to connect a PRO4 camera

Re: Trying to connect a PRO4 camera