topic Re: Activity zones are currently disabled...please connect AC power source in Arlo Pro 4

Activity zones are currently disabled...please connect AC power source

Teetime352 — Sun, 26 Jun 2022 16:20:02 GMT

I have an alert that Activity Zones are currently disabled. It says AC power has been disconnected and please reconnect. The cameras are on battery and currently at 80%. The base unit is under power. I can stream each unit.

Arlo Pro 4 XL Spotlight 3 Camera Security Bundle Item 1557527Model VMS4352P-1CCNAS

I have noticed that I would get an alert on my phone that there was activity, but no associated video the last two days.

What to do?

Arlo Pro 4 XL Spotlight 3 Camera Security Bundle Item 1557527Model VMS4352P-1CCNAS

Re: Activity zones are currently disabled...please connect AC power source

StephenB — Sun, 26 Jun 2022 16:49:33 GMT

@Teetime352 wrote:

I have an alert that Activity Zones are currently disabled.

I have noticed that I would get an alert on my phone that there was activity, but no associated video the last two days.

What to do?

Both of these symptoms suggest that your subscription has expired - possibly the trial that automatically started when you installed the camera.

If you need activity zones, you either need to power the cameras with AC, or purchase the subscription.

Cloud storage also requires a subscription. Though if you have a smarthub (VMB4540 or VMB5000), you could alternatively use direct access to local storage.

Re: Activity zones are currently disabled...please connect AC power source

Teetime352 — Mon, 27 Jun 2022 13:16:27 GMT

Thanks for your help.

I do have a smart hub, with a 32gb thumb drive and did not plan to use cloud storage. Up until the last few days I've gotten routine alerts with associated recordings which I could access from any location, not just on the local wifi. What has changed is that now I do not get any recordings, just alerts. I can stream all three cameras also from any location, I just don't get recordings.

Would someone from Arlo contact me on what is required please? I don't understand how a subscription would change my local service and recordings if I am not using the cloud. Is is simply a "right to use fee" which would allow recording?

Thank you

Re: Activity zones are currently disabled...please connect AC power source

StephenB — Mon, 27 Jun 2022 16:36:15 GMT

@Teetime352 wrote:

I don't understand how a subscription would change my local service and recordings if I am not using the cloud.

I think you were perhaps using the cloud, and perhaps didn't quite understand how to access local storage,

When you go to the library page in the app, do you see "cloud" or perhaps "library" at the top - if you are, then you are looking at cloud storage (which you no longer have). If you see those headings, then try touching it, and see if you see the base station name. Choose that, and check if you see any recordings.

Re: Activity zones are currently disabled...please connect AC power source

Teetime352 — Mon, 27 Jun 2022 23:29:44 GMT

I do have the Hub set for local storage and have always been able to see them in the Library, or at the individual camera when I go to the recording counter. I have access both within and outside the home network.

The difference recently is that there were not recordings associated with the notifications when the cameras were armed.

I have now subscribed to a support plan so we will see going forward. I thought I could use the system independently of the Arlo support plan if I was not using cloud storage. Apparently that is not true. Without the plan there are no activity zones or active recordings. I could still access the cameras and stream all three however.

Thanks for your help.