topic Arlo Pro 4 broken in Arlo Pro 4 https://community.arlo.com/t5/Arlo-Pro-4/Arlo-Pro-4-broken/m-p/1866924#M4668 I told customer support that my “waterproof” pro 4 got condensation in it and now it doesn’t work. the representative told me he escalated the issue and to have a great day.<BR /><BR />I need a new camera! Case #43063934 Tue, 14 Jun 2022 15:09:55 GMT Nick00less 2022-06-14T15:09:55Z Arlo Pro 4 broken https://community.arlo.com/t5/Arlo-Pro-4/Arlo-Pro-4-broken/m-p/1866924#M4668 I told customer support that my “waterproof” pro 4 got condensation in it and now it doesn’t work. the representative told me he escalated the issue and to have a great day.<BR /><BR />I need a new camera! Case #43063934 Tue, 14 Jun 2022 15:09:55 GMT https://community.arlo.com/t5/Arlo-Pro-4/Arlo-Pro-4-broken/m-p/1866924#M4668 Nick00less 2022-06-14T15:09:55Z Re: Arlo Pro 4 broken https://community.arlo.com/t5/Arlo-Pro-4/Arlo-Pro-4-broken/m-p/1867106#M4673 <P><SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG>Nick00less,</STRONG></SPAN></P> <P>&nbsp;</P> <P><SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG>Please refer to your open support ticket for further status updates. If you need additional assistance, please let me know.</STRONG></SPAN></P> <P>&nbsp;</P> <P><SPAN style="background-color:rgb(255,255,255);color:rgb(46,46,46);font-size:13px;"><STRONG>JamesC</STRONG></SPAN></P> Wed, 15 Jun 2022 18:35:58 GMT https://community.arlo.com/t5/Arlo-Pro-4/Arlo-Pro-4-broken/m-p/1867106#M4673 JamesC 2022-06-15T18:35:58Z Re: Arlo Pro 4 broken https://community.arlo.com/t5/Arlo-Pro-4/Arlo-Pro-4-broken/m-p/1867108#M4674 Thanks James. Arlo is doing a great job and is taking care of the issue. I was originally upset because it appeared I was overlooked however I couldn’t be more wrong. Arlo is actively listening to me and is taking care of the issue.<BR /><BR />Bottom line-Arlo is doing the right thing. <span class="lia-unicode-emoji" title=":thumbs_up:">👍🏼</span><BR /><BR />Thank you! Wed, 15 Jun 2022 18:41:27 GMT https://community.arlo.com/t5/Arlo-Pro-4/Arlo-Pro-4-broken/m-p/1867108#M4674 Nick00less 2022-06-15T18:41:27Z