topic Re: Arlo Pro 4 with Smart Plan Recording Outside Specified Activity Zone in Arlo Pro 4

Arlo Pro 4 with Smart Plan Recording Outside Specified Activity Zone

RedmondGal — Wed, 12 May 2021 15:29:35 GMT

Problem - I recently purchased an Arlo Pro 4 with their Premier Single Camera Smart Plan. I set an activity zone for the camera, and also selected motion alerts for People only for Smart Notifications. I receive People only Smart Notifications. Arlo is continuing to save Vehicle motion alert videos to my library, although they are outside the specified activity zone. Is there a way to stop this, or is it just how the Arlo software works?

Re: Arlo Pro 4 with Smart Plan Recording Outside Specified Activity Zone

dcfox1 — Wed, 12 May 2021 21:06:26 GMT

You can try deleting the zones and re add it. With smart you will still get the recordings for all "in" your zone just not notifications for those that are off. But outside the zone you should not have any recordings or notifications.

Re: Arlo Pro 4 with Smart Plan Recording Outside Specified Activity Zone

RedmondGal — Wed, 12 May 2021 23:16:06 GMT

I have tried that. I also spoke with Arlo customer service. They suggested I reduce the size of the activity zone and also look at reducing motion sensitivity. It seems to me that these are workarounds for if the software isn’t appropriately able to look at the activity zone and limit motion detection recording to the library to within that zone. If that’s a limitation right now, I can work with it. Thanks for your input.