topic Live Human Support Available? in Arlo Pro 4

Live Human Support Available?

Lisa333 — Sat, 11 Jun 2022 17:24:02 GMT

Hello does anyone know a way to reach a human being in support? I prefer not to struggle with a virtual AI assistant. I would even consider email options as long as I can connect with a person.

I have questions about billing matters.

Thank you.

Re: Live Human Support Available?

jguerdat — Mon, 13 Jun 2022 17:54:22 GMT

You have to have a subscription for this. Temporarily subscribe to a single camera plan in Settings, Subscription and unsubscribe when done. If you already have a sub or at least the trial sub that comes with the camera, you should already be able to have access to support through the mobile app.

Re: Live Human Support Available?

JamesC — Mon, 13 Jun 2022 17:55:29 GMT

Lisa333,

As mentioned above, you can contact Arlo support using the Arlo mobile app, follow the instructions here: https://kb.arlo.com/000062610/Arlo-Support-Options

Alternatively, you can ask your questions here on the community, we would be happy to assist.

JamesC