topic Re: 2 way audio not working in Arlo Pro 4

2 way audio not working

Misterwoo — Sun, 06 Jun 2021 12:06:28 GMT

I try to use my iPhone 12 Pro Max (Wifi/ Cellar) to proceed a audio chat but I cannot hear anything from the camera. I can receive sound from camera to my iPhone but it doesn’t work the other way round.

Re: 2 way audio not working

TomMac — Sun, 06 Jun 2021 12:57:26 GMT

Can you test the camera either via web or another phone to verify if it's the phone or camera ?

Tho iOS and new phones is prob the issue, also verify the permissions are on for mic

Re: 2 way audio not working

Misterwoo — Tue, 08 Jun 2021 05:47:38 GMT

I have verified the permissions are on for mic and tried it on my macbook and ipad (cellular / wifi) as well, still did not work.

Re: 2 way audio not working

Misterwoo — Fri, 02 Jul 2021 04:45:31 GMT

Any one who can help? it has been a few weeks and i still cannot find any solution to solve this issue.

Re: 2 way audio not working

StephenB — Fri, 02 Jul 2021 11:54:51 GMT

@Misterwoo wrote:

Any one who can help? it has been a few weeks and i still cannot find any solution to solve this issue.

Do you have a headset you can try? It'd be useful to rule out a mic issue in the phone.

Re: 2 way audio not working

NM-MAB — Mon, 13 Sep 2021 20:53:15 GMT

I also have no 2 way audio. I have tried using this on iPad and android phone. Neither work. I have had a support ticket on this issue for 2 months now.

I read how horrible their support was before I purchased. Now I'm experiencing it first hand.

MAB

Re: 2 way audio not working

Ddthuang — Thu, 23 Sep 2021 03:17:30 GMT

Hi there,
I am having the same problem with my S10. Anyone found a solution yet? Clearly is the camera because it happens to different phones.

Re: 2 way audio not working

Ddthuang — Fri, 01 Oct 2021 04:45:21 GMT

I changed microphone permission setting in my phone so Arlo app can record audio, and it seemed to solve the problem. Give it a try.

Re: 2 way audio not working

dicknelson — Thu, 07 Oct 2021 19:54:59 GMT

Having the same problem and did try what you suggested but did not help. Tech support was not help either. Just got this on Monday and think I'll take it back and get the comparable Ring product. This does no good if we can't speak to whoever is at the door...

Re: 2 way audio not working

xLP22x — Sun, 27 Feb 2022 20:00:31 GMT

Is this still not working? I just got 3 arlo pro 4 and im upset 2 way audio isn't working

Re: 2 way audio not working

xLP22x — Sun, 27 Feb 2022 20:24:58 GMT

Did this ever get solved?

Re: 2 way audio not working

NM-MAB — Sun, 27 Feb 2022 21:41:53 GMT

No. Several phone calls and emails to support go me no where. Finally heard from them after I filed a complaint with the BBB. Then they sent me a camera that they "knew " had the audio working . I connected it to my network. STILL no 2 way audio.

One thing I did notice, and told them about, is the siren that is available on the cameras is so faint its worthless. Not sure if that plays into the issue or not.

I have given up. I'm still using them for now, but plan to go with another company once I have time to do further research.

Re: 2 way audio not working

Kane-NZ — Tue, 07 Jun 2022 11:44:32 GMT

Your right, our siren used to be loud a year or so back when first go them, but now quiet and no sound out speaker when talking through microphone, I know it works as we have a inside camera which is the essential model not the pro4 and its much better and loud.