topic Re: Pro 4 in Arlo Pro 4

Pro 4 do not see QR code anywhere

King41 — Mon, 06 Jun 2022 17:42:23 GMT

New camera, do not see QR code anywhere

Re: Pro 4

StephenB — Fri, 03 Jun 2022 22:14:19 GMT

@King41 wrote:
New camera, do not see QR code anywhere

My recollection is that there is no printed QR code for the Pro 4.

Are you seeing a prompt to scan one when you on-board?

Re: Pro 4

King41 — Fri, 03 Jun 2022 22:56:11 GMT

Yes it prompts you to scan QR and will not go any further

Re: Pro 4

StephenB — Sat, 04 Jun 2022 11:36:47 GMT

@King41 wrote:
Yes it prompts you to scan QR and will not go any further

Are you sure you are selecting the correct camera model when you "Add device"?

Re: Pro 4

King41 — Sat, 04 Jun 2022 12:24:08 GMT

Positive that I selected the correct model, I have checked and rechecked it.
So frustrated, zero customer support.

Re: Pro 4

StephenB — Sat, 04 Jun 2022 14:43:20 GMT

@King41 wrote:
Positive that I selected the correct model, I have checked and rechecked it.
So frustrated, zero customer support.

I started the "add device" process selecting the Pro 4, and did not see any prompt to scan a QR code from the app. So I am puzzled that you are seeing this.

If you are onboarding to your home wifi, the app will generate a QR code for the camera to scan, after you enter your WiFi credentials in the app. But you shouldn't be seeing a step where the phone camera needs to scan a QR code.

What version of the app are you using? Also, is this Android or iOS?

Have you also tried onboarding using a PC (browse to my.arlo.com).

Re: Pro 4

King41 — Sat, 04 Jun 2022 14:51:46 GMT

Ok so I am a idiot, I thought the QR code was on the camera and you needed to scan with your phone. Not the big QR code that shows up on the app and then you scan with the camera.

Now if will not find wifi, I have starlink that has both 2.4 and 5. It will not find it. Went in and separated the wifi into two separate wifi's and while using the 2.4 the camera will not connect.

Re: Pro 4

StephenB — Sat, 04 Jun 2022 15:11:44 GMT

@King41 wrote:

Now if will not find wifi, I have starlink that has both 2.4 and 5. It will not find it. Went in and separated the wifi into two separate wifi's and while using the 2.4 the camera will not connect.

Is the phone also connected to the 2.4 band?

Is the network security set to WPA2 (AES)?

Assuming yes to both:

Sometimes onboarding works with a PC (browsing to my.arlo.com) when it fails with the app. So you could try that.
There are some characters that won't work in the network password (and perhaps the network name). Unfortunately Arlo hasn't told us what they are. But if you do have punctuation, you could try removing it (or just substituting a different symbol).