topic Re: Share local storage with granted user in Arlo Pro 4

Share local storage with granted user

rodrigogodoy — Wed, 18 May 2022 18:41:56 GMT

I first bought a Arlo Pro 4 kit and I had the awful news Arlo Service isn’t available in Brazil.

Then I bought a second Arlo Pro 4 kit with a smart hub for local storage. Now I’m surprised to know local storage videos are only available for the main user.

There are previous complaints about this in the forum and nothing has been made. Arlo, this is a family security system! My wife of course is demanding access to the recordings. What should I say to her?

Re: Share local storage with granted user

JamesC — Thu, 19 May 2022 16:59:27 GMT

rodrigogodoy,

While cloud storage is available to users with shared access, Arlo Secure subscriptions are not available in Brazil. Direct access to local storage is not available for shared accounts using the Grant Access feature at this time. I will pass your feedback along to the development team.

JamesC

Re: Share local storage with granted user

rodrigogodoy — Thu, 19 May 2022 19:36:56 GMT

James, these two information I already know. It’s been two years since other users requested local storage access to grant users. Nothing has been done. Does Arlo take it seriously?

Re: Share local storage with granted user

Egularashvili — Sun, 18 Sep 2022 21:49:10 GMT

Hello,

Is there any updates?

I have the same problem, can not share local storage recordings to my family members.

Re: Share local storage with granted user

StephenB — Sun, 18 Sep 2022 21:50:23 GMT

@Egularashvili wrote:

can not share local storage recordings to my family members.

Unfortunately, one of several restrictions with direct access to local storage.

Re: Share local storage with granted user

BM3000 — Wed, 18 Jan 2023 13:33:50 GMT

Just found this thread, because wife was wondering, why she can't see the recordings.
I mean, we bought Arlo, because you don't have to use the cloud storage. And now we find out, only one user can actually see the recordings? This is a serious flaw and we're not the first to point this out. This has been brought up for years now.

Re: Share local storage with granted user

blacksocks — Fri, 20 Jan 2023 04:45:20 GMT

Same here. I am very very upset at this. My wife can't access local storage? AND as a potential workaround of signing into the same account won't work because you won't allow the primary account to be signed into two devices? What are we supposed to do?

Re: Share local storage with granted user

Dragon7724 — Tue, 23 May 2023 16:28:30 GMT

Please allow shared access to view local storage or allow same account login on multiple devices.

I see this has been requested for years, but is Arlo actually working on this?

Multiple people can’t view local storage

JohnnieWalk — Sun, 17 Sep 2023 11:56:26 GMT

I am sharing to multiple people on my Arlo, but they can’t view the local storage.

This is a deal breaker for me, I know this is something that has been asked and answered by “we’ll pass this onto our Dev team” but I want to know if this is actually being worked on and in the pipeline. I can’t imagine this feature being too difficult to develop.

I’m looking to move away from Arlo which is disappointing because I like the app and the cameras but I don’t want to be pushed into paying a subscription.