topic Re: Activity zones not working in Arlo Pro 4

Activity zones not working

Trish01 — Mon, 16 May 2022 03:43:56 GMT

I have tried setting up activity zones for months but not working ? I do not get any alerts . I have rest base and deleted activity zones and re added them . I have 3 cameras and not working for any

Re: Activity zones not working

StephenB — Mon, 16 May 2022 10:18:41 GMT

@Trish01 wrote:
I have tried setting up activity zones for months but not working ? I do not get any alerts . I have rest base and deleted activity zones and re added them . I have 3 cameras and not working for any

Can you confirm that these are Pro 4 cameras?

Do you have a subscription for the cameras?

If not, are they AC powered, or using just battery (or solar panels)?

Have you double-checked that the cameras are armed?

Just to clarify - activity zones limit notifications and recordings (recordings and notifications from outside the zones are supressed). If you aren't getting notifications/recordings w/o activity zones, then you won't get them with activity zones either.

Re: Activity zones not working

Trish01 — Mon, 16 May 2022 13:41:45 GMT

Yes they are arlo pro 4 Camaras.
I have a subscription . All Camaras are AC powered .
I had to disarm bc when armed it is giving all notifications (any sound or movement ) not just the ones in activity zone . How do I fix this .
As I just want notifications for the activity zones ?
Thank you

Re: Activity zones not working

StephenB — Mon, 16 May 2022 15:49:10 GMT

@Trish01 wrote:
Yes they are arlo pro 4 Camaras.
I have a subscription . All Camaras are AC powered .
I had to disarm bc when armed it is giving all notifications (any sound or movement ) not just the ones in activity zone . How do I fix this .
As I just want notifications for the activity zones ?

I think it would be useful to disconnect AC power on one of the cameras, and see if the continuous notifications stop.

It might also be useful to remove the activity zone, restart the cameras, and then re-create them. When on AC power, the camera itself is applying the activity zones, and it is possible that somehow the cameras might not be applying the zones you configured.

You can also try Arlo support - you should see an option for phone support in the support section of the app.