topic Arlo Pro4 XL Verification? in Arlo Pro 4

Arlo Pro4 XL Verification?

GM369 — Thu, 12 May 2022 14:40:35 GMT

Greetings, Just received the Arlo pro 4 XL with a video door bell. I opened an Arlo Account on my iphone, got as far as verifying my account received a 6 digit code entered the code and nothing happened. My phone is on a screen asking to "Secure your Arlo account, at the bottom of screen, "Secure My Account". I enter my phone Number again, The message I get is "Verification already exists" I am stuck on the screen. Nothing happens.

Please help Thank you

Re: Arlo Pro4 XL Verification?

JamesC — Fri, 13 May 2022 17:36:06 GMT

GM369,

For more information on setting up two-step verification, take a look at this follow KB and be sure to follow the instructions listed: https://kb.arlo.com/000062288/What-is-two-step-verification-and-how-do-I-set-it-up

If you're still experiencing an issue, please let me know and I will assist further.

JamesC

Re: Arlo Pro4 XL Verification?

GM369 — Tue, 17 May 2022 15:31:14 GMT

To solve the above issue, I deleted the ARLO App and reinstall. Then I had the Smart hub working added one camera which worked OK, the next day I added the wireless Doorbell and that worked also. I also inserted a 32GB thumb drive, but the smart hub the message I got was that the Drive needed to be formatted. I followed the instruction, but the smart hub was not able to format the Drive. Then I wanted to add a second camera but the message I got; the smart hub is offline. All I get now is a flashing amber LED light on my VMB4540, I tried all the help suggestions, but nothing works, new cable, factory reset, nothing works. Thank you, Please help