topic Re: Notification issue in Arlo Pro 4

Notification issue

Tony_A — Sat, 07 May 2022 04:10:23 GMT

Hi. My Arlo 4 hasn't provided as my push notifications to either my Android device or my wife's iPhone. The camera still has decent battery (44%) and I can view the live feed. When I walk by the device in the evening, the light comes on so I know it's working.

I've restarted the device and performed a motion detector test and still no luck receiving notifications. I checked the smart alerts and people, vehicles, and animals are still selected. Can anyone shed light on this?

Re: Notification issue

StephenB — Sat, 07 May 2022 11:21:06 GMT

Have you tried these steps? https://kb.arlo.com/000062235/Why-am-I-not-receiving-Arlo-notifications-on-my-Android-device

Re: Notification issue

Tony_A — Sun, 08 May 2022 23:47:10 GMT

Thanks for the reply..

Yes, I've looked at this several times and the app is set to send push notifications. I have not muted any notifications, either. This isn't the first time this has happened, and is quite frustrating. I've also tried restarting the device. I guess the next step is to remove and re-add the device.

Re: Notification issue

Rogergreeny — Wed, 11 May 2022 21:12:45 GMT

Same here. Been working perfectly for 2 weeks. Got to 45% and poof. No notifications. I can walk outside, the spotlight comes on. But nothing recorded or notifies my phone. Can watch live fine. Deleted and reinstalled the device
- No change. App is allowing notification on mine and my partners android phone.

Tried a reset. Tried a check of notification settings- allowed. Tried router reset. Nothing.

Don't know how to repair. It's only 3 weeks old so might return for a refund if I can't get more than 2 weeks of support from it.

Any ideas appreciated.

Re: Notification issue

JamesC — Fri, 13 May 2022 17:34:15 GMT

Rogergreeny,

When you live stream, are you able to manually record and see those videos in the library?

JamesC