topic Re: Pro 4 in Arlo Pro 4

Pro 4 - scan the barcode then it says can’t find device

Rustytina — Mon, 18 Apr 2022 16:43:08 GMT

Pro 4. I got 3 cameras at best buy 3/1/22. Now. Only 1 camera will sync I how tried all the reset stuff and stop can’t get the other 2to sync. Both of them does scan the barcode then it says can’t find device

Re: Pro 4

JamesC — Mon, 18 Apr 2022 16:43:56 GMT

Rustytina,

Are you resetting the cameras using these instructions: https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

JamesC

Re: Pro 4

Rustytina — Sat, 23 Apr 2022 17:23:59 GMT

I done the reset again today 10 times each. No luck. I am ready to send them back for a refund.

Re: Pro 4

JamesC — Mon, 25 Apr 2022 16:26:57 GMT

Rustytina,

Try charging the cameras before going through the onboarding process. What LED behaviors do you see on the cameras when attempting to sync?

JamesC

Re: Pro 4

Rustytina — Wed, 27 Apr 2022 13:50:58 GMT

I go back to add camera then go through all the steps to set it up The camera led brinking blue scan barcode. I hear chime then it starts looking for the camera. Can’t find device. I then hold down the reset button till the 3 amber light. It starts blinking blue rescan barcode. I hear chime. Then it starts looking for device. Not found.