topic Re: Just bought Arlo 4 VMC4350p Chimes, but Won't Connect to Wifi in Arlo Pro 4

Just bought Arlo 4 VMC4350p Chimes, but Won't Connect to Wifi

klockestx123 — Wed, 13 Apr 2022 21:56:22 GMT

Hi I recently purchased the Arlo Pro 4 (VMC4350p) that came with 3months of Arlo Secure. I have gone through the setup process with my first camera and I get it to chime with the QR code step on my app but then in the next step there is no camera found. I have tried many times and also gone through all the troubleshooting steps. I would like to contact Arlo Support over the phone to troubleshoot which should be included with Arlo Secure (and because I just recently purchased 3 cameras) but there doesnt seem to be a way to call anyone. Please advise.

Re: Just bought Arlo 4 VMC4350p Chimes, but Won't Connect to Wifi

ShayneS — Wed, 13 Apr 2022 21:55:17 GMT

Hey klockestx123

Are you still experiencing this issue setting up your cameras?

Re: Just bought Arlo 4 VMC4350p Chimes, but Won't Connect to Wifi

klockestx123 — Thu, 14 Apr 2022 12:55:11 GMT

Yes- unfortunately. Any thoughts or anyone I can speak to on this? I think that if I'm unable to get to to work I am going to return the purchase. Thanks

Re: Just bought Arlo 4 VMC4350p Chimes, but Won't Connect to Wifi

jguerdat — Thu, 14 Apr 2022 13:02:50 GMT

Interesting that at this moment your response is message 3 of 2.

ANyways, can you get any camera to connect? That will allow you to use Settings, Support to get a phone number, etc. to use. Without a camera connected, you can't contact support.

Things to try:

- Disable the 5GHz band on your router if possible. Otherwise, try to ensure you're on the 2.4GHz band with your phone.

- Use a computer to attempt installation.

Re: Just bought Arlo 4 VMC4350p Chimes, but Won't Connect to Wifi

klockestx123 — Wed, 20 Apr 2022 01:31:17 GMT

Thanks unfortunately that didnt work either. (And dont have any cameras installed on the app so cant reach support!).

Re: Just bought Arlo 4 VMC4350p Chimes, but Won't Connect to Wifi

StephenB — Wed, 20 Apr 2022 10:37:55 GMT

@klockestx123 wrote:

And dont have any cameras installed on the app so cant reach support!).

@JamesC might be able to help with that.

Re: Just bought Arlo 4 VMC4350p Chimes, but Won't Connect to Wifi

klockestx123 — Wed, 20 Apr 2022 12:32:47 GMT

Thank you Stephen B - i deleted the app and re-installed the software and it was able to find the camera. Thanks again for your assistance!