topic Re: No detection/recording after newly subscribing in Arlo Pro 4

No detection/recording after newly subscribing

rmdel — Sat, 16 Apr 2022 22:22:42 GMT

Hi,
I have 3 Arlo Pro 4 wireless cameras at my mom's house. My free trial was ending on 3/25, so I signed up for a paid subscription effective 3/18. I didn't notice until now (I don't get notifications on my phone since I don't live there) that nothing has been detected and no notifications have been showing up in the Arlo app since April 4. I looked up some topics in the Arlo forum and I confirmed that 1) my subscription is active and 2) the cameras are listed under that subscription. What else could it be?

Re: No detection/recording after newly subscribing

rmdel — Sat, 16 Apr 2022 22:24:27 GMT

See attached for subscription

Re: No detection/recording after newly subscribing

StephenB — Sat, 16 Apr 2022 23:17:29 GMT

Double-check that the cameras are all in the armed mode.

Also, you might want to try making a manual recording while livestreaming a camera, just to make absolutely sure that recording is working. Note if you have 2K livestreaming enabled, you need to disable it before you can make the recording.

Re: No detection/recording after newly subscribing

rmdel — Sun, 17 Apr 2022 00:24:22 GMT

Thank you so much for the suggestions. That worked!