topic Re: Family Members Emergency Response in Arlo Pro 4

Family Members Emergency Response

jdowell — Sun, 10 Apr 2022 01:38:04 GMT

I setup my account for Pro 4 XL cameras. When I search for the best way to get family setup it suggests to add them as approved access. When I do that for my wife I can add the cameras to her account but it won’t let me add her phone number for emergency contact, nor can she send emergency response. Do we both have to pay for an account separately on the same household setup? I’m confused.

Re: Family Members Emergency Response

StephenB — Sun, 10 Apr 2022 09:47:27 GMT

@jdowell wrote:
I setup my account for Pro 4 XL cameras. When I search for the best way to get family setup it suggests to add them as approved access. When I do that for my wife I can add the cameras to her account but it won’t let me add her phone number for emergency contact, nor can she send emergency response. Do we both have to pay for an account separately on the same household setup? I’m confused.

Can she set up the emergency response in her account? My understanding is that is supposed to work (w/o a second subscription).

Re: Family Members Emergency Response

ShayneS — Mon, 11 Apr 2022 23:39:11 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Family Members Emergency Response

ShayneS — Thu, 21 Apr 2022 16:04:36 GMT

There was an update that should resolve this issue. Can you make sure you have the latest version of the Arlo mobile app and test again.

Thank you

Re: Family Members Emergency Response

ShayneS — Mon, 25 Apr 2022 15:32:49 GMT

Are you still experiencing this issue?

Re: Family Members Emergency Response

Nybor75 — Wed, 28 Sep 2022 19:57:45 GMT

Hello,

My family has access to our Arlo account, but I can't add any of the to the emergency portion. We are all up to date on the app, so I'm not sure how I add them.

Thank you

Re: Family Members Emergency Response

StephenB — Wed, 28 Sep 2022 20:04:29 GMT

@Nybor75 wrote:

My family has access to our Arlo account, but I can't add any of the to the emergency portion. We are all up to date on the app, so I'm not sure how I add them.

Did you grant them access rights?

https://kb.arlo.com/1103229/What-privileges-do-my-friends-have-when-I-grant-them-access-rights-in-my-Arlo-account

Re: Family Members Emergency Response

Nybor75 — Wed, 28 Sep 2022 20:08:38 GMT

Yes, the icons do not light up on the service for my spouse even though we added his phone number.

Re: Family Members Emergency Response

Nybor75 — Wed, 28 Sep 2022 20:16:36 GMT

I got it, just needed to reset, thank you.